| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2401.1 | | TAMARA::CUMMINGS | Jerry Cummings, TeamLinks | Tue May 06 1997 15:09 | 5 |
| I don't have any help to offer, but I've certainly seen that key
skipping problem. I had not tied it to the additonal battery, but
that's the way that I usually run. Interesting.
Jerry
|
| 2401.2 | Seen same problem, didn't dx it. | PTOJJD::DANZAK | | Tue May 06 1997 15:57 | 5 |
| HELP!! I'm seeing that and it's HELL doing mail, customer documetns
etc....what's the issue? Thanks
j
^--who uses the PC on the plane and...duuh
|
| 2401.3 | | QUARK::LIONEL | Free advice is worth every cent | Tue May 06 1997 19:54 | 4 |
| I see this problem on a VP535 even without the second battery. I had always
thought it was my fingers slipping - now I guess it's not...
Steve
|
| 2401.4 | so what's the fix, this sux! | PTOJJD::DANZAK | | Wed May 07 1997 13:47 | 4 |
| after 10 years of piano, the pinkies don't slip much......
(now, who is responding here to offer a fix....anybody?)
|
| 2401.5 | | TARKIN::LIN | Bill Lin | Wed May 07 1997 14:03 | 11 |
| re: .4 by PTOJJD::DANZAK
>> (now, who is responding here to offer a fix....anybody?)
No one is responsible *here*. If you want a problem worked officially,
please use proper problem escalation procedure. MCS has the means to
log an IPMT against the portable in question.
Regards,
/Bill
|
| 2401.6 | Look sharp, it's a music joke... | SMURF::PBECK | Paul Beck | Wed May 07 1997 14:48 | 3 |
| > after 10 years of piano, the pinkies don't slip much......
What about all those accidentals?
|
| 2401.7 | That's what dinasours do... | PTOJJD::DANZAK | | Thu May 08 1997 13:35 | 21 |
| re .-1
When people get responsible we'll be a better company.
We need to learn to play volleyball. When anybody sees a problem
somewhere and it's not in the 'right' bin, they need to hit it there.
"It's not my problem and it didn't get put into the system correctly"
and ignoring it, well, is awful from a TQM point of view.
It's behaving like a monolithic dinasour of a company who is not headed
to be a responsive entity.
But, then again, look at our market share....read Forbes, and see why
our stock doesn't grow.
It's not on my agenda to wait 20-30 minutes to get a problem reported,
and weeks to maybe get an answer via an unresponsive break/fix system.
So, if nobody here in the notes file see it, cares to put it in the
right place, and make the product better for everybody....so be it.
|
| 2401.8 | Formality Equals Control, not Bureaucracy | PCBUOA::GLANTZ | | Thu May 08 1997 18:06 | 19 |
| Gee, if you saw a house on fire, would you notify the Fire Department
or would you merely pass along your observation to a bunch of people
standing at the bus stop with you and demand that one of them phone it
in or one of them rush to the fire himself with a bucket of water?
Since we don't experience the problem in PCBU Central that you are
experiencing, we can't even begin to attack it. The reason there's a
formal escalation channel is that:
1. we can capture all pertinent data; e.g. model, rev. level, config.
2. we can capture full customer name and contact data for callback
3. we can place a priority on the call so it gets the proper attention
4. we can post the solution for all service providers to see
In the bad old days -- two years ago -- we took calls however they came
in. That meant we were constantly buffeted, we lost cases, and we ended
up servicing only the latest and the loudest. Surprise: we also
couldn't attract or retain qualified engineers in such a work
environment.
|
| 2401.9 | Oh, so where in the @*(@*( does one call etc.? | PTOJJD::DANZAK | | Fri May 09 1997 12:42 | 18 |
| I don't know what MCS is, per se, nor an IMPT, or whatever. I'm *NOT*
going to call 1-800-DIGITAL and get told that I don't have a contract
on it so they're not interested. THAT is the only entry into MCS that
I know of.
I WILL document the problem and mail it to somebody etc. if you provide
me the info.
So, saying "Gee, could you give me more info..." is a lot better way to
get the info than "go report it thru proper channels.." (whatever the
hell they are..)
I wish folks on the ENGINEERING end of the food chain would get out to
the field and live thru the systems-from-hell that they think that they
have in place...
pfft...!
j
|