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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

2164.0. "Problem with GOLD B when reading certain messages with certain distribution lists" by KERNEL::SALMONJ (Jason Salmon) Wed Jan 27 1993 19:47

Hello, I have a customer with a problem with distribution lists in ALL-IN-1 3.0

The problem only affects three specific documents all were sent from managers
account.
The three lists are 163 14 and 59 in length respectively.
 
in EM they are doing :
                        R
                        GOLD B


They get ....working and can only seem to get out by killing the process.

If they have show distribution list set to off there isn't a problem.
If they read through to the end of the document and then go up to the top and
then do gold b everything works.

He cannot reproduce the problem on other mails just these ones.


Has anyone seen anything like this before ?
Any ideas as to what I should be looking at/for ?

Thanks.
Jason.
T.RTitleUserPersonal
Name		DateLines
2164.1ALLIN1/NOCUSTOMAIMTEC::WICKS_AMUP(pets) coming to ALL-IN-1 soon?Wed Jan 27 1993 20:168
    Jason,
    
    Show distribution list is a customisation right? iT isn't in the
    base product in v3.0
    
    Regards,
    
    Andrew.D.Wicks
2164.2Similar problems have been seenIOSG::NEWLANDRichard Newland, IOSG, REO2-G/L2Wed Jan 27 1993 21:1025
Engineering have seen and fixed similar problems before, and they did not
involve customizations.  The problems occured with certain combinations of:

	the number of lines in a document or message
	the size of the screen or terminal window
	the list operation performed (next line, next screen, etc.)
	the amount of the document not currently displayed


The content of the lines such as whether is was part of the message header 
of the message body did not seem to matter.


Could you try the following on one of the messages that fails:

    1.	Count the total number of lines (including message header) that 
    	will be displayed when distribution lists are turned off.

    2.  Create an ASCII document with the same number of lines.

    3.  Display the ASCII document and perform the same operations which
    	cause a failure on a message.


Richard
2164.3reproduced it.KERNEL::SALMONJJason SalmonMon Feb 01 1993 20:199
    The customer was able to reproduce the problem by following the steps
    -1
    So, it looks as if the message has been created/turned into Ascii
    format. The customer assures me that all the default editors are set to
    WPS and that his users would not know how to change this.
    Any ideas as to what may be going on ?
    
    
    Jason.
2164.4Known problemIOSG::NEWLANDRichard Newland, IOSG, REO2-G/L2Mon Feb 01 1993 21:2019
>    The customer was able to reproduce the problem by following the steps
>    -1

This shows that it is very likely to be the problem we know about.  The
problem has been corrected but the fix is not in V3.0 or V3.0-1. 


>    So, it looks as if the message has been created/turned into Ascii
>    format. The customer assures me that all the default editors are set to
>    WPS and that his users would not know how to change this.
>    Any ideas as to what may be going on ?
    
The problem is caused by the total number of lines to be displayed
regardless of the format (e.g. ASCII or WPS-PLUS) or type (Document or
Message).  The purpose of the tests were to show that this was the case,
and that the problem was not caused by some other operation. 


Richard