Conference iosg::all-in-1_v30

1713.0. "Background Formatter " by KERNEL::COOPER (Suzanne Cooper UK Customer Support (833)3502) Wed Nov 04 1992 14:56

Customer has upgrade to 5.5-1 and are using the new queue manager. They have 
ALL-IN-1 2.4 and Wordperfect (the customer said he had checked with 
WordPerfect and it was the correct version for there configuration).
The problem is that they cannot use the Background formatter, foreground is 
functioning ok, and the users can print ok from WordPerfect.  

If you run the OA$FORMATTER.EXE image interactively you get the error 
%JBC-E-SYMCREPRC, error creating symbiont process for' 

If you run the formatter startup the queue starts but as soon as a job is 
submitted to it, the job get processed for a bit and then the queue stops 
and the job remains in the queue (they are not retained on error),  the 
following error are reported by OPCOM:-

Message from user QUEUE_MANAGE on CHP051
%QMAN-E-SYMDEL, unexpected symbiont process termination

Message from user QUEU_MANAGE on CHP051
-SYSTEM-F-ACCVIO, access violation, reason mask=00, virtual address=00000000, P
-99

I have checked the oa$formatter image and they are linked against the 
following images:-

               0)  this image
                1)  "CDA$ACCESS"
                2)  "VAXCRTL"
                3)  "LIBRTL"
                4)"MTHRTL"
                5)  "DDIF$VIEWSHR"
                6)  "IMG$SHRLIB"
                7)  "DECW$TRANSPORT_COMMON"
                8)  "LBRSHR"
                9)  "DECW$XLIBSHR"
                10)  "DECW$DWTLIBSHR"
                11)  "XDPS$DPSCLIENTSHR"
                12)  "XDPS$DPSLIBSHR"
               13)  "FDLSHR"
                14)  "SMBSRVSHR"
                  15)  "BASRTL"
                16)  "SECURESHR"
               17)  "SECURESHRP"

Each of these images seem ok,  (they appear to be running decwindows and 
not Motif but I have been told this is ok).

I have deassigned the SMBSRVSHR logical, relinked ALL-IN-1, got the customer 
to deintergate WordPerfect.   

I cannot work out what else to check, or what is wrong?

Does anyone have any idea's

Suzanne                                  
    

    Suzanne,
    
    
    Look at note 134 in this conference.  You may want to start at the
    back .90 and see 134.88.
    
    
    HTH,
    
    Tim

Is a SMBSRVSHR logical defined when you start the OA$FORMATTER queue or run
the OA$FORMATTER.EXE image interactively?


Richard

    we had this same problem.  the VMS manager redefined the SMBSRVSHR
    logical before OA$FORMATTER ques werestarted and then defined it to the
    proper value after the ques were started.
    
    WPC is not integrated with ALL-IN-1 at this site, too.
    
    ann

    No,  I made sure the symbol was deassigned when I relinked and when I
    ran the image.
    
    Suzanne

RE .0

	I had a similar (although not exactly the same ) problem 
	check to see in SYS$SHARE there are two images (one is 
	IMG$SHRLIB) which should be installed but somehow they remain
	with the extension - 541 (check for that extension) therefore 
	they are not found. Rename and install them and resatart the
        formatter maybe it will solve the problem.


	HTH GIL 

Does the type of formatting or document make any difference?

Richard

    I now have a copy of one of the oa$formatter.dmp.  
    
    .6 Wordperfect documents print ok, WPS-PLUS documents won't print using
    the background formatter, foreground they print. (customer currently
    using only foreground printing.)  When I dialled in the documents that
    caused the formatter to fail were WPC on the formatter queue, but now
    it does it with .wps aswell.
    
    Suzanne