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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

1315.0. "PRINTING PROBLEM FROM INDEX" by SWETSC::SANDSTROM () Wed Aug 26 1992 16:40

PRINTOUT FROM INDEX
-------------------

Hello!

I have a customer running ALL-IN-1 V2.4 and the 
users can't print from the Index menu - the
terminal is locked. It's no problem to print
from the word processing menu.

Does anybody has any suggestion/solution for
this??

Many thanks in advance,
Elisabeth, Office team - Stockholm
   
T.RTitleUserPersonal
Name
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1315.1IOSG::NEWLANDRichard Newland, IOSG, REO1-D/4AWed Aug 26 1992 19:0022
This is not a general problem so I'm assuming that there is something wrong 
with this particular system which is causing the problem.


1.  Does the problem occur on all Index menus - e.g. the WP index, the EM
    Index, the EM II IR IO and IC indexes?

2.  Does the problem occur when printing Messages, Documents or both?

3.  Are there any customizations which could have caused this?  Have you 
    tried $ ALLIN1/NOCUSTOM?

4.  During a Print operation a number of progress messages are displayed.  
    What is the last message which is displayed?  Does the print operation
    display the Printing Document (WPPARG) menu?

5.  Have you done a trace of failing print operation?



Richard