Conference 7.286::dcu

    I have a copy of the EasyTouch instructions.  Give me your mailstop
    and I will send you a copy.
    
    Cathy

    
    
    I'm not the original person that requested the EasyToch
    instructions,but I also would like a copy.
    
    Send the copy to:
            Jim Groves  
            MLO 5-3/F13

    {plain-old-fellow-noter-hat-on}
    
    In reading the issues in this note and others regarding the easy-touch
    system (plus my first hand experiences), I would suggest that the
    addition of an audio menu to the easy-touch system would be most
    helpful. 
    
    Today I find I must be fully prepared, with the instruction sheet, my
    transaction notes and the account name(s) and password(s) in hand
    before I start. I use a paper system. 
    
    This system consists of writing down a complete list of all transaction
    numbers and amounts in the exact order I will use them. This saves
    connect time on toll calls and entry errors on my part. 

    Carl
    
    {plain-old-fellow-noter-hat-off}
    

                Why a toll call?  The DCU Easy Touch has an 800 number.
                
                /s/     Bob

    
      I now have a copy of the instructions, so I decided to give it
    a try. I had no luck. I will explain what I did and maybe someone
    can help me.
    
     1) I called the telephone number (3-9943)
     2) entered my badge number
     3) entered security code
     4) entered transaction code
     5) when asked account type, I entered "5#" for checking
        was "told" "invalid transaction,please enter account type"
        tried "1#" for savings--enter savings number
        I entered the only number I can find on statement other than
        my badge number and was told "invalid".     
        I then tried my badge number and that was invalid.
        I gave up then
    
     My question is where do I find these numbers??? 

    PLEASE NO TALKING MENUS!  It would take all day.
    
    1. call tel number
    2. enter your badge # followed by #
    3. enter security code followed by #
    4. next is transaction number   1 for balances, 2 for transfer
       followed by a #
    5. next is account type.   1 for savesing[includes checking], 2
    for loans.
    6. next is savings/loan number.  number comes off yur statement.
    
  type *# to terminate.
    

       When it asks "Account Type" use 1 for Savings (includes checking)
       When it asks "Savings # use 1 for Savings, 5 for checking
                                                               Denny

    Re: .3 and talking menus
    
    Let me add a vote against "talking menus" unless they can be defeated
    completely (maybe by "typeahead" or some other means).
    
    I like Easytouch precisely because I find it easy enough to remember
    the codes for my common transactions and you can "typeahead" a small
    amount at the prompts to really slide through the transactions.
    
    M

Come on, folks !  It's a simple engineering issue to provide the
ability to get on-line help in Easy-Touch without slowing down
those callers that already know what to press.

I just had the exact same problem.   I called Easy-Touch and didn't
know what to "press".  I needed on-line help.

Sure, if I had paper instructions I could do it, but on-line help
is so important.  For further evidence just look at previous replies
to this note.

For precedents, look at Digital compute systems.  Even though we
provide paper documentation, we always provide extensive on-line
help.

Please improve Easy-Touch to provide on-line help if requested.

Thanks.

/Eric

        
    I called EasyTouch last week, the phone rang, EasyTouch answer it and
    said "Please enter transaction type".   I have no idea who's account I
    happen to "call" into, I was *really* surprise.  
        
    So what's the moral of this story -- wait for EasyTouch to hang
    up before YOU hang up.
    
    
    

                Re .10
                
                It would be difficult to do serious damage to someone in
        this case (if you had been so inclined, and I'm NOT suggesting
        that you were) since all you can do is find out balances and
        move money around or send it to the owner. The damage possible
        is that of fouling up a transaction like taking all the money
        out of the checking account after the owner had just sent in his
        mortgage payment. Sure, the owner still has their money, but
        they also may have a bounced check.
                
                /s/     Bob

    re:.11 re:.10
    
    No, you can't even move money around from account to account,
    because after a transfer amount is entered, Easytouch asks for
    your security code. Unless you know the s.c., the money doesn't
    get moved.
    
    I haven't tried a withdrawal using Easytouch, but I'd be willing
    to bet that you need the security code for that as well.
    
    The only thing .10 could do would be to get balances, and without
    knowing the account number, what good would that do him?
    
    --- jerry

    
    Anyone noticed Easytouch changed to DECtalk? or was I imagining?
          
    (I think it was Perfect Paul :-)  )
    
    Nisreen

    re: .13
    
    Yup, Easytouch now uses DECtalk.  Everything appears to work as
    always.  I did seem to notice an improvement in the ability to "key
    ahead".  You can complete transactions faster as a result ...
    
    - Chris
    

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                                    -< DCU >-
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Note XXX.0              I don't like the easytouch voice!              2 replies
RAINBO::RU                                            7 lines  11-JAN-1989 09:45
--------------------------------------------------------------------------------

    
    I don't like the male voice of easytouch.
    It sounds 'Yuke' and disgusting.
    Sound like he's still in the bed when you call.
    
    I like the old female sound better.
    What you think?
================================================================================
Note XXX.1              I don't like the easytouch voice!                 1 of 2
BTO::SOJDA_L "Larry Sojda"                            3 lines  11-JAN-1989 09:54
                                -< I agree... >-
--------------------------------------------------------------------------------

    He sounds like a robot whose native language is other than English.
    
    Larry
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Note XXX.2              I don't like the easytouch voice!                 2 of 2
CSCMA::KNORR "Carolina Blue"                         14 lines  11-JAN-1989 10:53
                   -< New EasyTouch is a winner in my book >-
--------------------------------------------------------------------------------

    He may not sound great (I personally don't have a problem with it)
    but he does have a couple of advantages over the previous system. 
    Most importantly, the ability to "key ahead" with the new system
    significantly reduces the time to complete a transation.  For example,
    to inquire on my balance I can type badge number, security number,
    "1#","1#", and "5#" as soon as the "robot" says "Welcome".  All
    the other voice prompts are skipped and I'm given my checking balance.
    I was never able to do this with the old system.
    
    Additionally, it seems to promote a "use what you sell" attitude.
    A salesperson could showcase the DECtalk application as implemented
    by our own credit union while trying to win some banking business,
    or any other application where DECtalk is appropriate.
    

< Re: Note 58.15 by BEIRUT::SUNNAA >

  At the Baybanks XPRESS24 machines, they have an option called "custom
  cash", which you can set via a menu item, that allows you to specify the
  amount of cash that you want to withdraw any time that you select the
  "custom cash" item from the withdraw menu.
  
  Perhaps they should put a selection on the DCU ATMs that will allow you to
  select a voice that you want to hear?? (After all, DECtalk is
  programmable, right? ;^])

    
    re -1: huh?? what note 58.15???

THe new voice is dectalk - sounds like a drunken swede - but easier to 
program, cheaper (i think) and handles type ahead better

re: .17 -

 This part of note 58.15:
    
>    I don't like the male voice of easytouch.
>    It sounds 'Yuke' and disgusting.
>    Sound like he's still in the bed when you call.
>    
>    I like the old female sound better.
>    What you think?

  I got confused between Easytouch and ATMs, probably because of previous
  conversations about talking ATMs in this conference.
  
  That still doesn't mean that there couldn't be an option to have the user
  select a voice that he or she wanted to hear, instead of the "default"
  voice. As I recall, DECtalk is programmable to synthesize a large number
  of voices. Just make more of them available. (8-})

    	I'd suggest a phone number for both male & female...but then
    there's those who'd want "other"....or maybe "NEITHER"!!  So, I
    won't suggest it.
    
    KMP

    There's been times when I couldn't understand what Easytouch was
    telling me for a balance.  "Share 5, the current balance is mumble
    hundred twenty five dollars and thirty mumble cents."
    
    Has anyone else had this problem?  Granted, it doesn't happen a
    lot, but once in a great while it sounds garbled to me.  Maybe I
    need a hearing test!  B-)
    
    Don

    In the documentation that I have it is not documented how
    to get your RSVP Savings Balance.
    
    1#		Savings
    2#		Christmas Club
    3#		Vacation Club
    4#		U-Name it
    5#		Checking
    10#		RSVP		<------------RSVP

        
    
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                                    -< DCU >-
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Note 132.6                 Increasing Home Equity Line                    6 of 7
ATLAST::DROWN "Goodbye 39 |:( "                       6 lines  28-FEB-1989 12:48
                       -< TRANSFER FROM SAVINGS TO CRT? >-
--------------------------------------------------------------------------------

    
    I'm remote from DCU and this seems to be undocumented. How do you
    use EASYTOUCH to transfer money from savings to a CRT?
    
    Thanks.
    
================================================================================
Note 132.7                 Increasing Home Equity Line                    7 of 7
BTO::SOJDA_L "Larry Sojda"                           16 lines  28-FEB-1989 13:26
                         -< It's just a Loan Payment >-
--------------------------------------------------------------------------------

    After getting into EASYTOUCH, use 3# (Loan Payment). It will ask
    you from which account you wish to transfer money, use 1# (Savings).
    It will then ask which loan account you wish to make the payment
    on.  I choose 1# which is the CRT loan.  I assume that number is
    the same for everybody.  It then asks for the amount. This is entered
    as a string of digits, e.g. 4500 --> means $45.00.  It then repeats
    the accounts and the amount and asks you to  enter your security code
    to confirm and its done.

    
    As far as going in reverse, that is transfering money from your
    CRT loan to savings, I don't know how to do it.  Does anyone else
    know if this can be done?

    
	Larry

	Add the following line to your LOGIN.COM file
    $ DCU :== TYPE DCU.HLP
    
	Extract the following section of this note after the ***'s
    and call it DCU.HLP
    When you want to use the touch tone DCU system just type DCU, pick
    up the phone and you are on your way. You can modify this file by
    adding or deleting some of the accounts that you use that I don't
    but my file fills the screen.

    ************************************************************************
( Human )223-8444 ( Human )MILL DTN 223-7190	DTN 223-9943	1-800-322-1232 

Transaction Code	Account Type		Account
----------------	------------		-------
1 = Balance		1 = Savings balance	1  = Regular savings
						5  = Checking balance
						10 = RSVP
						13 = Loan ( Overdraft ) account
			2 = Loan balance	1  = Loan ( Overdraft ) account
						2  = VISA
			3 = CD			1  = CD account
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
2 = Transfer ( From / To ) 1  = Regular savings, 2 = VISA, 5 = Checking
			   10 = RSVP, 13 = Loan ( Overdraft ) account
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
3 = Loan payment 	1  = Regular savings
    ( FROM )		5  = Checking
			13 = Loan ( Overdraft ) account
    ( TO )		1  = Line of credit ( Overdraft )
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
4 = Withdrawal ( FROM ) 1  = Regular savings, 5  = Checking, 10 = RSVP,
			13 = Loan ( Overdraft ) account
*# = Good by.

re: .-1

Be careful, not all loan numbers are the same... (you may have stated
this in your note - I could've missed it...anyway)

You have loan 2 as VISA.  For me loan 2 is my car, loan 3 is VISA.
(Maybe because I got them in that order?)

I also had savings 12 - which was an escrow account some time ago...

Refer to your local monthly statement(s) for your
appropriate numbers...

Dan

    Around noon time today I called EasyTouch via DTN 223-9943.  The
    machine answered, but never said anything.  I dialed the # button
    to see if I could get a response.  To my surprise I found myself
    at the "Please enter transaction code" question.  I proceeded to get my
    account balances and found that they were all wrong.
    
    Then, I realized that this was probably someone else's account!
    How was the system supposed to know what my account number was when
    I never even keyed it in?  I have a RSVP account, but this account
    didn't have one, so that was my proof.
    
    I typed the *# to the machine to have it hang-up and telephoned the
    main office immediately to let them know what happened.  They acted
    less-than surprized, but they did say they would report it to the
    management.  They also mentioned that this had happened before.
    
    I would advise anyone who uses the easytouch system to always use the
    *# *before* hanging up.  Just imagine what could happen if you didn't!

    re.26
    
    		I believe that this has been brought up before but;
    
    NOTHING can really happen.  Without a security code no transfers,
    or withdrawls can be made.  The worst that can happen is someone
    gets balances to an account that they have no idea who owns it.
    
    Leo
    
    

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Note 185.0               Strange Dialect for Easy-Touch?                 1 reply
GIAMEM::MUMFORD "Mistakes made while u wait!"        24 lines  11-JUL-1989 14:15
--------------------------------------------------------------------------------

    I seem to recall seeing this topic addressed some time ago, but I
    can't seem to find it in the directory, or via keyword.
    
    I have called the Customer Service group to express my displeasure
    at the irritating electronic voice that has been chosen for Easy-Touch.
    Moreover, as a hearing impaired person, I have a GREAT difficulty
    understanding the obscure dialect they have chosen!  I understand
    that those with "normal" hearing are not real pleased, either!
    
    I was told several months ago by a customer service representative
    ( I can't remember the name, it was not Mary Madden) that the
    irritating voice was the result of implementing DECtalk, that they 
    had received other complaints, and they were working the problem with 
    DEC.  I note that the obscure dialect still remains in place today!
    
    I know the problem is not DECtalk, which can be confirmed by placing
    a call to Investor Services, which also uses DECtalk, and listening
    to the pleasant, understandable voice that responds.  Why can't
    DCU seem to get the problem rectified?
    
    Is anyone else bothered by this unintelligible gobbledegook?
    
    Dick.
    
================================================================================
Note 185.1               Strange Dialect for Easy-Touch?                  1 of 1
CSC32::VICKREY "Excuse me, may I ask a question?"     2 lines  11-JUL-1989 15:17
--------------------------------------------------------------------------------

Investor Services does not use DECTALK.  It uses one of those voice-tape
dinguses.

    Oops, misinformation strikes again!  I was told by IS that they
    used DECtalk.
    
    Does this mean we're doomed to listen to "Perfect Paul" or whoever,
    forever?

    
    Just a little something I thought some of you might like.
    
    o  Extract the attached into a file call DCU.HLP
    
    o  At the DCL prompt ($) type the following
    	$ LIBRARY/CREATE/HELP directory_location:DCU directory_location:DCU
    		where directory_spec will be where DCU.HLP resides
    
    o  Define a symbol for DCU such as the following.  You may want to add
       this line to your LOGIN.COM.
    	$ DCU == "HELP/LIBRARY=directory_location:DCU DCU"
    
    Now what you have is a VMS help file with DCU information in it.  I
    would suggest keeping the DCU.HLP file so that you can update it as
    needed.  Each time you update the DCU.HLP file you must execute the
    LIBRARY/CREATE command again.
    
    This works quite well for myself and it doesn't drag along like some of
    the DCL files.  Everyone will have to customize it for their own
    accounts.
    
    Harry
    
    The next line will be the first in DCU.HLP
1 DCU
Digital Employees' Federal Credit Union
2 Contacts
list of phone numbers and contacts here
2 ATMs
Colorado Springs   305 Rockrimmon Blvd (CXO3 Lobby)
Colorado Springs   1175 Chapel Hills Drive (CXN)
Hudson, MA         77 Reed Road (HL02)
Littleton, MA      550 King Street (LKG1)
Marlboro, MA       3 Results Way (MRO3 2nd Floor)
Maynard, MA        129 Parker Street (PKO3)
Maynard, MA        141 Parker Street (PK05 - DCU HQ)
Maynard, MA        146 Main Street (ML22)
Maynard, MA        149 Main Street (ML05 - Mill Cafe)
Merrimack, NH      Continental Blvd (MKO2 North Lobby)
Nashua, NH         110 Spit Brook Road (ZK01 Main Lobby)
Nashua, NH         110 Spit Brook Road (ZK01 - DECDirect)
Tempe, AZ          1901 West 14th Street (TFO Lobby)
Tewskbury, MA      1925 Andover Street (TWO Lobby)
2 Easytouch
(800) 322-1232  (24x7)

Welcome to DCU's Easytouch,
Please enter your badge #,
Please enter your security code,
Please enter Transaction Code,
3 Balance
To obtain current balance of account

Transaction Code        Account Type            Savings #
----------------        ------------            ---------
(1#) Balance            (1#) Savings            (1#) Savings
                                                (5#) Sharedraft

*# = Good by
3 Exit
*# = Good by
3 Transfer
To move money from one account to another

Transaction Code        From Account            To Account
----------------        ------------            ----------
(2#) Transfer           (1#) Savings            (1#) Savings
                        (5#) Sharedraft         (5#) Sharedraft

*# = Good by
3 Withdrawal
To make a withdrawal.  Money will be sent via US Mail.

Transaction Code        From Account
----------------        ------------
(4#) Withdrawal         (1#) Savings
                        (5#) Sharedraft

*# = Good by
    

    
    Is there any way in Easytouch to find out if a check has cleared?
    
    My regular bank has this capability and was wondering if the DCU
    has it too.
    
    -- Colleen

    
    RE: .-1
    
    Nope!
    
    

    The HLO branch has copies of a small pamphlet that details all of the
    Easytouch functions and codes.  It folds up small enough to fit into a
    wallet.  They were in the racks with all of the other DCU literature.