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Conference 7.286::dcu

Title:DCU
Notice:1996 BoD Election results in 1004
Moderator:CPEEDY::BRADLEY
Created:Sat Feb 07 1987
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1041
Total number of notes:18759

46.0. "The computer made me do it!" by IMAGIN::JARRETT () Thu Sep 10 1987 21:03

    Another DCU annoyance -
    
    It seems the most convenient excuse used by the DCU reps is the
    system (aka computer) won't permit it when inquires concerning services (or 
    usually lack there of) are made.
    
    Cases in point - After several CD's had run their course I opened
    a RSVP account and had the funds transfered.  On the CD's I was
    able to specify a beneficiary, however on the RSVP account I could
    not.  When I inquired why beneficiary could be declared on certain
    accounts and not on others, the standard reply "the system will
    let me, you have to include it in a Will".
    
		   - When financing a new vehicle through DCU, with
    50% coming from funds on account and the other 50% via loan I had
    to take two checks to the dealer since the "system" could not
    combine the two amounts and issue a single check.
    
    		   - When purchasing travelers checks funds have to
    be transfered from checking to savings for the payment because of
    the system.
    
    Why don't they just fix the "system".  The note on fixed loan payments
    is just another symptom of the same problem.
    
    Sign me 
    
    A frustrated comsumer.
 
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46.139025::OPPELTIf they can't take a joke, screw 'em!Fri Sep 11 1987 19:0418
    
    	See note 43.  This is a symptom of the same problem.  Deliberate
    	inflexibility.  
    
    	I would like to state here that (as I have pointed out elsewhere)
    	most compalints that get posted here fall on deaf ears.  
    
    	However, as was pointed out in 43.0, that note will be sent
    	to a SOMEBODY.  It is through that note that you have a chance
    	to be heard.  
    
    	Speak up when it counts!
    
    	Joe Oppelt
    
    	BTW, doesn't it seem that from among the participants in this
    	conference we could design a system that runs circles around
    	the current one?
46.2I Hear Differently {:^)>SWATT::LEEBER1SPCS Hits Pay-dirt! Film at elevenWed Sep 16 1987 16:138
    RE: 46.1

    New entries in this conference are sent to the chairman of the DCU
    board of directors daily at 1:00 AM by batch process.
    
    See note 2.21 for September's status details.
    
    Carl Leeber
46.3Are things getting better?IMAGIN::JARRETTWed Sep 16 1987 17:218
    Since the DCU chairman is getting our comments, is it possible to
    have responses or actions to those items posted as well?
    
    eg 2.21 that they are considering bringing in a programer (which
    is very encouraging), etc.
    
    - Wayne
    
46.4Don't they already have programmers?24699::FULTZED FULTZWed Sep 16 1987 18:2812
    It is both encouraging and disturbing to hear DCU indicate that
    they are bringing in a programmer.  With the credit union at the
    size it is, I would have thought that they would have had their
    own programming group already in place.
    
    Also, just bringing in a programmer will not solve any problems
    if he is not directed to make required or appropriate
    corrections/changes.  In that situation, the existing management,
    which presumably directed the original programmers to write the
    "system" the way it currently is, would simply keep it the same
    (or heaven forbid - make it worse).
    
46.5More Importantly, There Is Response To Our Issues!SWATT::LEEBER1SPCS Hits Pay-dirt! Film at elevenWed Sep 16 1987 20:0227
    RE: .4
    
    Well Ed, it is certainly possible to look at things this way. I,
    however, called them. I placed my version of what I heard in 2.21 for
    everyone to see. 

    One point you have noted is that the programmer can only do what he or
    she is told to do (what is specified). However, what I take as good
    news, is that issues and suggestions made here and to the DCU via
    non-computer channels would be part of what this person would do. 
    
    I didn't get (but, I did not ask for) any guarantees that this is what
    would be done. I did conclude my conversations with the impression that
    the DCU is listening and will do something (positive assumed) about the
    issues raised here. 
    
    I for one believe that the DCU clearly has received customer inputs.
    The "proof of the pudding" will come is 'n' months (weeks {:^)>?) to
    come when we experience the results of the programmers work. 

    Carl

    BTW, someone (in note 47 maybe?) said that we noters could spec. out a
    better DCU system. Any brave soul want to start a new note topic on
    "Feature Specification For DCU Software System" ? Maybe we could help
    DCU management by providing a feature list based spec. to start them of
    with? 
46.6DECWET::DUNLAPKevin DunlapFri Sep 18 1987 15:4113
>>< Note 46.4 by 24699::FULTZ "ED FULTZ" >
>>                   -< Don't they already have programmers? >-
>>
>>    It is both encouraging and disturbing to hear DCU indicate that
>>    they are bringing in a programmer.  With the credit union at the
>>    size it is, I would have thought that they would have had their
>>    own programming group already in place.
    

I don't belive that DCU has its own programming staff.  I think they 
bought the system from another company. 


46.7My experience with DCU's softwareRSTS32::HERBERTFri Sep 18 1987 15:5610
    I know that back when DCU was using their 2 RSTS systems, they were
    sharing their software with the Litton Credit Union. Their software
    came from some external company which was writing it for both credit
    unions.
    
    For what its worth, back then all of their software was written
    in Pascal, but wasn't believed to be easily ported to VAX PASCAL.
    I don't know if it was re-written when they moved to VMS...
    
    Kevin
46.838972::BISSELLMon Sep 21 1987 17:036
    At one time they were going to ay fr the development of a system
    on the VAX and i think that was done or at least they bought a 
    program form someone as they are now using VAXes.   They Are/were
    an OEM and were going to sell VAXes with the CU Program aded as
    a product.   Would be intersting to find out what ever happened
    to that one.