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Conference abbott::teamlinks_windows

Title:TeamLinks for Windows
Notice:Kit and ECO locations: See replies to note 8.o note 8.
Moderator:ORION::chayna.zko.dec.com::tamara::eppesAN
Created:Mon Aug 28 1995
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2238
Total number of notes:9650

2217.0. "Sales Resources?" by WOTVAX::HALLETTK () Fri May 23 1997 16:02

We have a customer here in the UK with an already large TeamLinks userbase, 
and they have just ordered 100's (can't be more specific publicly) more 
licenses - only to be told by a visiting Digital PC salesman that 'TeamLinks 
is being retired'.  Add this to the our own replacement with Exchange, I'd 
appreciate a little help in smoothing-over this situation.

Please would people advise on their favourite resources (presentations, 
whitepapers, Digital Official quotes/statements) which they have used in 
similar situations that appeared to be successful in reassuring their 
TeamLinks customers.


T.RTitleUserPersonal
Name
DateLines
2217.1As always, we are our own worst enemy...XANADU::cascobay.zko.dec.com::TAMARA::STJEANBob St.JeanFri May 23 1997 17:319
The first thing you should do is straighten out that Digital
salesperson.  He/she should be made to take responsibility for
spreading mis-information about a Digital product.

I'll see if we can get a product manager to help you.

Bob


2217.2TEAMLK::tltcpd.zko.dec.com::TEAMLK::GABREEFri May 23 1997 18:2524
I would like to find the comment, about TeamLinks being retired, humorous.  In fact, I want 
to put the salesman's comment in the category of a Dilbert comic strip statement.  It never 
ceases to amaze me where people get their MISinformation, AND how they are such excellent 
marketeers of such misinformation.  On the other hand, if I publish something factual, that 
salesperson would never think to reiterate the real 'poop', because it is not startling. Now 
that I've vented my frustration.... (THIS REALLY IS MATERIAL FOR A DILBERT ENTRY)

The straight 'poop' is that TeamLinks is alive and well.  We will ship TeamLinks V3.0 for 
Windows this July.  We have closed Phase 0 for TeamLinks V4.0 (our 32-bit TeamLinks 
clinet) for Windows.  We just held a 3 day Customer Advisory Board meeting with worldwide 
attendance.  At that meeting, we shared our plans for TeamLinks V4.0 and beyond.  I just 
returned from DECUS, where I presented the current status of TeamLinks and future plans 
for TeamLinks.  BTW, we are also planning the next version of TeamLinks Macintosh.

The sad part about inflamatory comments like the one quoted in this note is that it affects 
Digital as a company.  It is the cause of lost revenue for DIGITAL and possibly even a 
onetime happy installed base customer to our competition.

I would appreciate knowing the customer who was given this misinformation, because I would 
like to assure him/her that what s/he was told was false.

Phil Gabree
TeamLinks Product Manager

2217.3I'll be happy to correct the infoTEAMLK::alfras1_port14.alf.dec.com::maximousFri May 23 1997 19:308
Please send me mail with the name and phone (DTN) of the sales person, or your DTN.

If you need me to speak with the customer, I will be happy to do that too.

Regards,

Signe Maximous
Marketing Manager
2217.4Phil's reply .2 wrapped to 80 columnsORION::chayna.zko.dec.com::tamara::eppesNina EppesWed May 28 1997 20:4136
     <<< ABBOTT::ABBOTT$DKA100:[NOTES$LIBRARY]TEAMLINKS_WINDOWS.NOTE;1 >>>
                          -< TeamLinks for Windows >-
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Note: 2217.2                       Sales Resources?                   2 of 3
TEAMLK::tltcpd.zko.dec.com::TEAMLK::GABREE          24 lines  23-MAY-1997 14:25
                                     -<  >-
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I would like to find the comment, about TeamLinks being retired, humorous.  In
fact, I want to put the salesman's comment in the category of a Dilbert comic
strip statement.  It never ceases to amaze me where people get their
MISinformation, AND how they are such excellent marketeers of such
misinformation.  On the other hand, if I publish something factual, that
salesperson would never think to reiterate the real 'poop', because it is not
startling. Now that I've vented my frustration.... (THIS REALLY IS MATERIAL
FOR A DILBERT ENTRY)

The straight 'poop' is that TeamLinks is alive and well.  We will ship
TeamLinks V3.0 for Windows this July.  We have closed Phase 0 for TeamLinks
V4.0 (our 32-bit TeamLinks clinet) for Windows.  We just held a 3 day Customer
Advisory Board meeting with worldwide attendance.  At that meeting, we shared
our plans for TeamLinks V4.0 and beyond.  I just returned from DECUS, where I
presented the current status of TeamLinks and future plans for TeamLinks. 
BTW, we are also planning the next version of TeamLinks Macintosh.

The sad part about inflamatory comments like the one quoted in this note is
that it affects Digital as a company.  It is the cause of lost revenue for
DIGITAL and possibly even a onetime happy installed base customer to our
competition.

I would appreciate knowing the customer who was given this misinformation,
because I would like to assure him/her that what s/he was told was false.

Phil Gabree
TeamLinks Product Manager