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Conference abbott::teamlinks_windows

Title:TeamLinks for Windows
Notice:Kit and ECO locations: See replies to note 8.o note 8.
Moderator:ORION::chayna.zko.dec.com::tamara::eppesAN
Created:Mon Aug 28 1995
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2238
Total number of notes:9650

2202.0. "AMIPRO Integration file cabinet error" by KERNEL::BURDENI () Thu May 15 1997 15:44

    I have a customer with the following configuration
    
    Unix 3.2G.62
    Pathworks 5.0G ECO2
    Lanmanager 2.20
    Windows 3.11
    Teamlinks 2.5 
    AMIPRO
    
    They have two drawers accessed by the secretaries, 1 is Read only and
    holds templates, the other has full access for saving documents to.
    
    When a document is created, and the template is Inserted, updates are
    then made before the document is saved.  On saving the new document to
    the drawer with full access rights, following error is produced.
    
    	Teamlinks Integration Error.
    	Error Connecting to the  file cabinet
    	The storage area for the file cabinet service may be full.
    
    To get around this.  Within AMIPRO the Update Teamlinks Connections
    option is used then the Save is performed without problem.
    
    It looks as if the link to the drawer with limited access is
    remembered, and the update clears these pointers.
    
    Does this sound reasonable.  I havent as yet been able to set this
    environment up for myself, however the customer has just recently (as
    recommended by Digital) had to upgrade to the above versions for a
    possible fix and support, and since the problem still exists, he is 
    now after an answer.
    
    Many Thanks for any ideas that can be offered.
    
    Ivan.
T.RTitleUserPersonal
Name		DateLines
2202.1some questionsTAMARA::qwert.zko.dec.com::xanadu::mcclungJohn McClung, 381-2774Thu May 15 1997 16:5936
Ivan,

A few questions:

1. Are these drawers local drawers stored on a network (Pathworks) drive?

2. What are the exact steps to reproduce the problem? For example:
   - Invoke Ami Pro from Windows, or File.New from Infoman?
   - File Open File Cabinet Document
   - Select a (template?) document from read only (local?) drawer
   - Click Insert
   - File Create File Cabinet Document
   - Specify a document to create in the non read only drawer
   - Error occurs here?
   - Help About - Update TeamLinks Connections
   - File Create File Cabinet Document again
   - Specify a document to create in the non read only drawer
   - This time it works?

3. Whatever the steps are, could you provide a CFCDEBUG.LOG? Set logging in
office.ini as follows:
	[TeamLinks]
	CFCLOGOPTIONS=NEWLOG LOG FILECAB 

4. Why didn't they update to TeamLinks 2.7 instead of 2.5? I don't know if this 
problem would be fixed in 2.7, but that is the most recent version.

5. Once you get the exact steps from the customer, can you try to reproduce it 
also?

Thanks,

John
2202.2More Info and more to comeKERNEL::BURDENIFri May 16 1997 11:4223
    I have requested that the customer create the Trace log, though in the
    mean time, the procedure he follows is as below.  (I am trying to set
    the similar environment up myself for testing purposes).
    
    Teamlinks Infoman - File New
    AMIPRO - File New
    Select a Style sheet
    Enter some data.
    File Open and Insert the Read only text from a Network drive.
    Save file to a network drive which user has full access to.
    Error ocurrs at this point.
    Help About Teamlinks Integration - Update File Cabinets..
    Save again without problem.
    
    Unfortunately the customer has had to do so many changes, a Teamlinks
    upgrade is not likely for a while.  (Government customers take an age
    to get anything authorised).  Though it has been recommended.
    
    I will post the Trace log later, and also when/if I mange to duplicate
    the problem, I post any results.
    
    Many Thanks
    Ivan.
2202.3cannot reproduce this yetTAMARA::qwert.zko.dec.com::TLEXCH::John McClungJohn McClung, 381-2774Mon May 19 1997 15:0972
Ivan,

Please be sure of the exact menu commands that are executed.
Is it File Open, or File Cabinet Open Document - DOS button?
Is it File Save, or File Cabinet Create Document - DOS button?

Here is how I tried to reproduce the problem. I have 2 network drives,
one is read/write (I:) and one is read only (Q:). 

1. Infoman File New, select AMI PRO document. Ami Pro comes up. Ami Pro
caption says: Ami Pro - [INFOMAN: New FC Document]

2. File New, select "default.sty". Ami Pro caption changes to:
Ami Pro - [Untitled].

3. Type some text.

4. File Open, select a text file on drive Q: and click the Insert button.
The text is inserted.

5. File Save. Ami Pro "Save As" dialog comes up. I specify I:\JUNK\FOO.SAM
and click Enter. No error occurs, and the file is created.
If I instead try to save to the read only drive (Q), I get an Ami Pro error:
    Cannot write to directory Q:\.....
(rather than the TeamLinks Integration error you referred to in .0). 

If all you do is File Open, File Save, etc., it does not make sense that 
you would get a "TeamLinks Integration" error, since no attempts to 
access the TeamLinks file cabinet have been made yet. 

Let me know if you can get this to happen on your system (using 2.5, 2.7, 3.0?)
That will make it easier for us to track this down. My testing has been done 
using TeamLinks 3.0 on Windows 95 and Windows 3.11, with network drives on VMS 
systems.

Did you say the customer's were on a Unix system? I wonder if they could 
reproduce the problem on a VMS network drive. 

If you have access to a 2.5 system, it would be interesting to see if you
can reproduce it on 2.5 or 2.7 (or 3.0 if you have it). I don't think anything
in the TeamLinks Ami Pro integration has changed between 2.7 (or even 2.5) and
3.0 that would affect this behaviour, but it's hard to be sure. 2.5 is pretty
old at this point.

Thanks,

John

>    I have requested that the customer create the Trace log, though in the
>    mean time, the procedure he follows is as below.  (I am trying to set
>    the similar environment up myself for testing purposes).
>    
>    Teamlinks Infoman - File New
>    AMIPRO - File New
>    Select a Style sheet
>    Enter some data.
>    File Open and Insert the Read only text from a Network drive.
>    Save file to a network drive which user has full access to.
>    Error ocurrs at this point.
>    Help About Teamlinks Integration - Update File Cabinets..
>    Save again without problem.
>    
>    Unfortunately the customer has had to do so many changes, a Teamlinks
>    upgrade is not likely for a while.  (Government customers take an age
>    to get anything authorised).  Though it has been recommended.
>    
>    I will post the Trace log later, and also when/if I mange to duplicate
>    the problem, I post any results.
>    
>    Many Thanks
>    Ivan.
2202.4Cannot reproduce. Will try 2.5KERNEL::BURDENIWed May 21 1997 15:587
    Thanks for trying this out for me, I have managed to setup two file
    services from a Unix system running Pathworks, and cannot reproduce the
    error.  I was using TL2.7 I will now try a 2.5 configuration.  Sorry if
    this is a red herring, but I havent been able to get the relevant
    software to try this out.
    
    Ivan