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Conference abbott::teamlinks_windows

Title:	TeamLinks for Windows
Notice:	Kit and ECO locations: See replies to note 8.o note 8.
Moderator:	ORION::chayna.zko.dec.com::tamara::eppesAN

Created:	Mon Aug 28 1995
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	2238
Total number of notes:	9650

2042.0. "GPF in CFCX400 on exit" by GIDDAY::VELD (Woodchip the healing forest ! ) Tue Mar 11 1997 02:07

    Hello all,
    
    	yet another GPF problem, I'm afraid.  A customer has reported that,
    since upgrading to TeamLinks 2.5-004, they have been experiencing
    intermittant problems when exiting TeamLinks.
    
    	The error message is ...
    
    
            Application Error
    
            X400MAIL caused a General Protection Fault
            in Module CFCX400.DLL
            at 000C:3350
    
    	The location of the GPF is always the same, even with different
    users.  There does not appear to be any discernible pattern to the
    problem.  It is intermittant, not reproducible at will.  the customer
    has checked for the existance of duplicate files, especially .DLLs,
    but there have not been any occurances to date.
    
    	The customer has generated a CFCDEBUG.LOG and a DRWATSON.LOG which
    are available at RIPPER::USER$TSC:[VELD.PUBLIC.N11564] ( both files are
    too large to post here - the curse of intermittant failures :-) ).
    
    	It would be greatly appreciated if someone could give me some clues
    as to where to go from here.  For those people screaming 'Upgrade to
    TeamLinks 2.7', this is a large Government department in New Zealand
    who, like all Government departments, live life in different time lines
    than the rest of us.  So a resolution ( or pointer thereof ) that does
    not involve upgrading would be preferable.
    
    	Thanks for any assistance,
    
    Paul Veld
    CSC Sydney.

T.R Title User Personal
Name Date Lines

2042.1 Not what you want to hear. Fixed in V2.7 XANADU::x400it.zko.dec.com::xanadu::ROUGHT Tue Mar 11 1997 11:49 17

T.R	Title	User	Personal Name	Date	Lines
2042.1	Not what you want to hear. Fixed in V2.7	XANADU::x400it.zko.dec.com::xanadu::ROUGHT		`Tue Mar 11 1997 11:49`	17
	I know this is not the answer you want to hear, but this problem has been fixed in V2.7. The GPF occurs while cleaning up some structures used for DDS searches. This may explain why it is only seen sometimes. If no DDS searches are done, there should be no GPF. I do not know of any work around. Any GPF certainly gives a negative impression of our product. Other than that, this is a rather benign error and should not cause much of an inconvenience to the user. It occurs on exit and only requires an extra mouse click (or two) to finish the exit. If this is a major issue with the customer, the answer is to upgrade to V2.7. Dave

I know this is not the answer you want to hear, but this problem
has been fixed in V2.7.

The GPF occurs while cleaning up some structures used for DDS 
searches.  This may explain why it is only seen sometimes.  If no
DDS searches are done, there should be no GPF.  

I do not know of any work around.  Any GPF certainly gives a negative
impression of our product.  Other than that, this is a rather benign
error and should not cause much of an inconvenience to the user. It
occurs on exit and only requires an extra mouse click (or two) to 
finish the exit.  

If this is a major issue with the customer, the answer is to upgrade
to V2.7.

					Dave