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Conference abbott::mailworks-unix

Title:	Mailworks-unix
Notice:	V2.0.4 now available -- see Note 4.375
Moderator:	TAMARA::NEUMAN::Neumann

Created:	Wed Jun 02 1993
Last Modified:	Tue Jun 03 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1384
Total number of notes:	5851

1374.0. "new mail notification over IP" by GIDDAY::BACOT () Tue May 06 1997 12:52

    
    TeamLinks 2.7
    MailWorks V1.7
    
    Customer is switching over from DECnet to TCP/IP 
    The DECnet users all receive new mail notification.
    The local TCP/IP users receive new mail notification however
    users at remote sites do not.  They are able to connect to 
    the server, read mail, etc. but since switching to TCP/IP
    they can't get notification to work.
    
    Is there any documentation on troubleshooting new mail notification
    on MailWorks for UNIX?
    
    Thanks, 
    
    angela

T.R	Title	User	Personal Name	Date	Lines
1374.1	Not too much information available	TAMARA::NEUMAN::Neumann	Stan Neumann	`Thu May 15 1997 14:06`	30
	New mail notification tends to be one of the touchiest areas to set up. I'm afraid we don't have a lot of information on troubleshooting. If you have TeamLinks for Macintosh, there is a fairly extensive discussion on the topic in the Troubleshooting guide, which is installed in the TeamLinks Office folder. In this case, I would start by testing the connection from the server back to the clients. Log into the server and from a terminal session, enter: telnet full.node.name.of.pc 2020 <then type a string> <hit return> You should get the message "connection closed by foreign host", but you should also get the string you typed to appear in the notification window of the client PC. If not, you need to look at the network (e.g. routers) between the server and the remote clients. Also, make sure that the name service (DNS) has entries for all of the PCs, including the reverse mappings from the numeric form back to alpha form. This reverse mapping is recorded in an IN-ADDR.ARPA entry in the DNS database - again, this is described in more detail in the Mac troubleshooting guide (under "using TCP") - if you need more information, let me know. -Stan
1374.2		MSKRAT::LAVASH		`Fri May 16 1997 11:59`	4
	I believe that TeamLinks for Windows also has on-line documentation regarding new mail notification. -diana
1374.3		ORION::chayna.zko.dec.com::xanadu::eppes	Nina Eppes	`Mon May 19 1997 20:59`	20
	> I believe that TeamLinks for Windows also has on-line > documentation regarding new mail notification. There's some online documentation in the TeamLinks for Windows Client Administration Guide (which is now in Windows help format), but not a lot about working with MailWorks for UNIX specifically. The online help for TeamLinks Information Manager has a topic with info for MailWorks for UNIX users. All it currently says about new mail notification is: >To keep new mail notification working correctly, you should turn on the >Enable on each connection to mail service checkbox in the New Mail >Notification dialog box in Information Manager. This is necessary because >the MailWorks for UNIX >server does not store the new mail notification >setting. FWIW.... -- Nina (TeamLinks doc'n)