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Conference abbott::mailworks-unix

Title:Mailworks-unix
Notice:V2.0.4 now available -- see Note 4.375
Moderator:TAMARA::NEUMAN::Neumann
Created:Wed Jun 02 1993
Last Modified:Tue Jun 03 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1384
Total number of notes:5851

1370.0. "Internal errors with v2.0-4" by BACHUS::BERVOETS (Luc Bervoets - CSC Brussels alive and kicking) Tue Apr 22 1997 14:02

    Hello,
    
    One of our customer has the following problem.
    
    They receive several times the following error in the log-file.
    
    An internal error occurred (Error ErmFatalSignal).
    
    
    Report this error to your Digital service representative.
    
    A fatal signal was received:
       (11) Segmentation fault
    
      Stack trace follows:
        0x12015b9fc
        0x12015cd7c
        0x12015bcc4
        0x3ff8051d4c4
        0x400000800000000
    
    Also other error are found in the same log-file like
    
    		...
    
    Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320,
    User: root, Type: IntErr, Sev: SeriousError
    	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
    	Module: 12, Error: 19
    An internal error occurred (Error ErmInternalError).
    
    String1: <829:pxbdyprt.cxx>; String2: <grau>
    
    Report this error to your Digital service representative.
    
    			...
    
    
    Tue Apr 22 12:53:36 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320,
    User: root, Type: IntErr, Sev: SeriousError
    	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
    	Module: 12, Error: 19
    An internal error occurred (Error ErmInternalError).
    
    String1: <915:pxmessag.cxx>; String2: <grau>
    
    Report this error to your Digital service representative.
    
    
    			...
    
    Tue Apr 22 12:53:56 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320,
    User: root, Type: IntErr, Sev: SeriousError
    	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
    	Module: 12, Error: 19
    An internal error occurred (Error ErmInternalError).
    
    String1: <2966:muas_prf.cxx>; String2: <grau>
    
    Report this error to your Digital service representative.
    
    			...
    
    
    This customer is already running v2.0-4.
    
    Included you will find an extract of his log-file.
    
    Thanks,
    
    Regards,
    
    Luc.
    
    

-----
Tue Apr 22 08:25:28 1997, Program: /usr/opt/DMW/bin/mcs, Pid:8516, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user afischer (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 08:29:40 1997, Program: /usr/opt/DMW/bin/mcs, Pid:8516, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user roeder (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 09:10:08 1997, Program: /usr/opt/DMW/bin/mcs, Pid:8516, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 12, Error: 1
An internal error occurred (Error ErmFatalSignal).

Report this error to your Digital service representative.

A fatal signal was received:
   (11) Segmentation fault

  Stack trace follows:
    0x12015b9fc
    0x12015cd7c
    0x12015bcc4
    0x3ff8051d4c4
    0x400000800000000

-----
Tue Apr 22 09:19:51 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user meyerfj (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 09:25:17 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user widmann (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 09:41:04 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user marx (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 10:48:16 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user reitinge (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 10:50:11 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user bkadmin (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 11:27:08 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user heinzelm (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 11:27:45 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user nohe (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 11:57:07 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user decker (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 11:58:18 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user nieberdi (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 12:49:09 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user forchert (Error MUAS_AuthFailure).

Supplementary info: Invalid password.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 12, Error: 19
An internal error occurred (Error ErmInternalError).

String1: <829:pxbdyprt.cxx>; String2: <grau>

Report this error to your Digital service representative.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 12, Error: 19
An internal error occurred (Error ErmInternalError).

String1: <829:pxbdyprt.cxx>; String2: <grau>

Report this error to your Digital service representative.

-----
Tue Apr 22 12:53:30 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:30 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:30 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:30 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:30 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:30 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 12, Error: 19
An internal error occurred (Error ErmInternalError).

String1: <829:pxbdyprt.cxx>; String2: <grau>

Report this error to your Digital service representative.

-----
Tue Apr 22 12:53:36 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 19, Error: 3
An object that you selected (such as a folder or message)
has been deleted (Error RMEStaleRef).

-----
Tue Apr 22 12:53:36 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 12, Error: 19
An internal error occurred (Error ErmInternalError).

String1: <915:pxmessag.cxx>; String2: <grau>

Report this error to your Digital service representative.

-----
Tue Apr 22 12:53:56 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: Glitch, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 15, Error: 21
Corruption has been detected in message store
axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).

Report this error to your system administrator.

Exit from MailWorks and use mschk to recover the message store.

-----
Tue Apr 22 12:53:56 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 12, Error: 19
An internal error occurred (Error ErmInternalError).

String1: <2966:muas_prf.cxx>; String2: <grau>

Report this error to your Digital service representative.

-----
Tue Apr 22 12:57:26 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 12, Error: 1
An internal error occurred (Error ErmFatalSignal).

Report this error to your Digital service representative.

A fatal signal was received:
   (11) Segmentation fault

  Stack trace follows:
    0x12015b9fc
    0x12015cd7c
    0x12015bcc4
    0x3ff8051d4c4
    0x400000800000000

-----
Tue Apr 22 13:13:34 1997, Program: /usr/opt/DMW/bin/mcs, Pid:17458, User: root, Type: Err, Sev: Error
	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
	Module: 34, Error: 7
Authentication failure for user scheffle (Error MUAS_AuthFailure).

Supplementary info: Invalid password.
T.RTitleUserPersonal
Name		DateLines
1370.1MSKRAT::LAVASHWed Apr 23 1997 11:3599
>Tue Apr 22 13:13:34 1997, Program: /usr/opt/DMW/bin/mcs, Pid:17458, User: root, Type: Err, Sev: Error
>	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
>	Module: 34, Error: 7
>Authentication failure for user scheffle (Error MUAS_AuthFailure).
>
>Supplementary info: Invalid password.
    This is a FYI type message -- user, scheffle, supplied an invalid
    password.

>    
>    An internal error occurred (Error ErmFatalSignal).
>    
>    
>    Report this error to your Digital service representative.
>    
>    A fatal signal was received:
>       (11) Segmentation fault
>    
>      Stack trace follows:
>        0x12015b9fc
>        0x12015cd7c
>        0x12015bcc4
>        0x3ff8051d4c4
>        0x400000800000000
    This is not a complete segmentation fault.  The addresses
    indicate that the code is in a fatal signal handler.  This
    segmenation fault does not give us any clues why a seg. fault occurred.

>    
>    Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320,
>    User: root, Type: IntErr, Sev: SeriousError
>    	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
>    	Module: 12, Error: 19
>    An internal error occurred (Error ErmInternalError).
>    
>    String1: <829:pxbdyprt.cxx>; String2: <grau>
>    
>    Report this error to your Digital service representative.
    By going to the line specified in String1, it looks like
    there must have been some type of error getting the first bodypart.

>    
>    Tue Apr 22 12:53:36 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320,
>    User: root, Type: IntErr, Sev: SeriousError
>    	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
>    	Module: 12, Error: 19
>    An internal error occurred (Error ErmInternalError).
>    
>    String1: <915:pxmessag.cxx>; String2: <grau>
>    
>    Report this error to your Digital service representative.
    By going to the line specified in String1, it looks like
    there must have been some type of error getting a message.
    Additionally, looking at the time stamp of the previous message,
    this makes sense.

    Have you spoken to user, grau, to see what was being done at 12:53
    on April 22?  What client/version was being used at the time?
    What operation was being done -- read, delete, move, copy, etc...?

>    
>    Tue Apr 22 12:53:56 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320,
>    User: root, Type: IntErr, Sev: SeriousError
>    	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
>    	Module: 12, Error: 19
>    An internal error occurred (Error ErmInternalError).
>    
>    String1: <2966:muas_prf.cxx>; String2: <grau>
>    
>    Report this error to your Digital service representative.
    By going to the line specified in String1, it looks like
    there was a problem connecting to the user's message store --
    thus the problem getting the first bodypart of a message...
    
>-----
>Tue Apr 22 12:53:29 1997, Program: /usr/opt/DMW/bin/mcs, Pid:15320, User: root, Type: IntErr, Sev: SeriousError
>	Version: 2.0-4, Version Date: Thu Apr 10 01:28:36 EDT 1997
>	Module: 15, Error: 21
>Corruption has been detected in message store
>axpost.dbag.stg.DaimlerBenz.com:/f1mi/grau/dmw/grau.po  (Error MSCorrupt).
>
>Report this error to your system administrator.
>
>Exit from MailWorks and use mschk to recover the message store.
>
    Now we find out that user, grau, has a message store corruption.
    Did you mschk the message store?
    All of the errors related to:
    - connecting to a message store,
    - getting a message
    - getting the first bodypart
    are all most likely related to one problem.  This was determined
    by looking at the timestamps of each of the events logged.  I am
    not sure why so many (Error MSCorrupt) events were logged.

    Engineering will look at this further and try to post an update
    as soon as possible.

-diana
1370.2mcs patch ??NNTPD::&quot;Walter.Appenzeller@suo.mts.dec.com&quot;Walter AppenzellerWed Apr 23 1997 14:5610
Hi,
It was me that installed the 2.0.4 on this customer on two locations. The
error appears on both. 
I recognized that on the ftp site (mail4u.zko.dec.com:/raider/V200_ECO4) where
I got the kit from there is a separate mcs executable. Is that a patch and has
to be copied over??

Regards
Walter
[Posted by WWW Notes gateway]
1370.3MSKRAT::LAVASHThu Apr 24 1997 11:024
    No, the mcs image in the ECO4 area is not a patch.
    
    -diana
1370.4Try the new kitTAMARA::NEUMAN::NeumannStan NeumannThu Apr 24 1997 20:5025
I assume that this problem started to appear only after
you installed ECO4?

We have seen the kind of stack traces that are shown in your
logs once before - we believe it that they disappeared when
we changed the compiler debug and optimization switches that
we used.

So, I have created another version of ECO4 using a different
set of debug options.  It is located in the same directory
as the original kit, but has the name mailworkskit.tar.experimental.
mail4u.zko.dec.com:/raider/V200_ECO4/mailworkskit.tar.experimental

I suggest that you copy this kit and install it - I *hope* that 
it will solve the customer's problems.

(Note that the only thing that has changed in this build
is the compiler options - the application logic is exactly
the same.)

----

How often were the problems appearing in the log files?

-Stan
1370.5Corruption bluesSMURF::PSHPer Hamnqvist, UNIX/ATMFri Apr 25 1997 02:37220
   I have a pretty similar situation with V2.0-1. I am front ending
   mailworks with procmail who in turn feeds new mails in via cls.
   I do this to presort mails into folders.

   I see an almost identical footprint, about twice a week now, and
   each time, cls appears to crash and then stopMAILworks does not
   kill the mss. The consequence of that is that I have to manually
   terminate mss and then I have to rebuild my message store because
   it gets "corrupted".

   I was actually just going to upgrade to ECO-4, but the ECO kit
   appears to want me to delete the previous kit (will that zap
   my DMW configuration too?).

   Here is a sample from the msslog. As far I can tell, I do not have
   a diskspace problem. And I have about 1Gb+ of swapspace. What may
   have happened at 19:29 would have been an attempt to bring in a new
   message, using 'inc' into my inbox:

-----
Thu Apr 24 19:29:40 1997, Program: /usr/opt/DMW/bin/mss, Pid:22334, User: root, 
Type: IntErr, Sev: SeriousError
        Version: 2.0-1, Version Date: Wed Oct 16 01:03:30 EDT 1996
        Module: 12, Error: 10
MailWorks could not allocate needed free space (Error ErmBadMalloc).

Report this error to your Digital service representative.

This message probably indicates an internal error,
but it could be due to no disk space available.

  Stack trace follows:
    0x1200ae034
    0x1200af2e4
    0x1200ae974
    0x3ff81d34878
    0x1200d9604
    0x1200d98b4
    0x1200d9314
    0x1200d9a1c
    0x1200d9acc
    0x1200fb824
    0x1200fc7c0
    0x1200fcce8
    0x12009de5c
    0x1200bb4bc
    0x1200b9c04
    0x1200b9c60
    0x1200b21dc
    0x1200b2c8c
    0x1200b89e4
    0x1200ba5d0
    0x3ff80574278

-----
Thu Apr 24 19:29:40 1997, Program: /usr/opt/DMW/bin/mss, Pid:22334, User: root, 
Type: IntErr, Sev: SeriousError
        Version: 2.0-1, Version Date: Wed Oct 16 01:03:30 EDT 1996
        Module: 12, Error: 19
An internal error occurred (Error ErmInternalError).

String1: <1256:sock.cxx>; String2: <psh>

Report this error to your Digital service representative.

-----
Thu Apr 24 19:29:40 1997, Program: /usr/opt/DMW/bin/mss, Pid:22334, User: root, 
Type: IntErr, Sev: SeriousError
        Version: 2.0-1, Version Date: Wed Oct 16 01:03:30 EDT 1996
        Module: 8, Error: 10
An internal error occurred (Error NIOProtoErr).

Report this error to your Digital service representative.

A protocol error occurred, possibly because of incompatible
versions of MailWorks at either end of a connection.

-----
Thu Apr 24 19:29:59 1997, Program: /usr/opt/DMW/bin/mss, Pid:22334, User: root, 
Type: Err, Sev: Error
        Version: 2.0-1, Version Date: Wed Oct 16 01:03:30 EDT 1996
        Module: 8, Error: 2
A network connection closed or a UNIX error occurred
(Error NIORcvErr).

If you lost your connection to a message store, try connecting
again later.  Report this error to your system administrator.

The socket to host nice06.zk3.dec.com could not receive data.  The rcv system
call returned an error:
   (0) Error 0

-----
Thu Apr 24 19:29:59 1997, Program: /usr/opt/DMW/bin/mss, Pid:22334, User: root, 
Type: IntErr, Sev: SeriousError
        Version: 2.0-1, Version Date: Wed Oct 16 01:03:30 EDT 1996
        Module: 12, Error: 19
An internal error occurred (Error ErmInternalError).

String1: <1212:sock.cxx>; String2: < /V@^A>

Report this error to your Digital service representative.

-----
Thu Apr 24 19:29:59 1997, Program: /usr/opt/DMW/bin/mss, Pid:22334, User: root, 
Type: IntErr, Sev: SeriousError
        Version: 2.0-1, Version Date: Wed Oct 16 01:03:30 EDT 1996
        Module: 12, Error: 1
An internal error occurred (Error ErmFatalSignal).

Report this error to your Digital service representative.

A fatal signal was received:
   (11) Segmentation fault

  Stack trace follows:
    0x1200ae034
    0x1200af2e4
    0x1200ae2e4
    0x3ff800d3b2c
    0x1200b9bfc
    0x1200b9c60
    0x1200b21dc
    0x1200b2c8c
    0x1200b89e4
    0x1200ba5d0
    0x3ff80574278

-----
Thu Apr 24 19:29:59 1997, Program: /usr/opt/DMW/bin/mss, Pid:22334, User: root, 
Type: IntErr, Sev: SeriousError
        Version: 2.0-1, Version Date: Wed Oct 16 01:03:30 EDT 1996
        Module: 12, Error: 19
An internal error occurred (Error ErmInternalError).

String1: <722:select.cxx>; String2: <8>

Report this error to your Digital service representative.
-----



I no longer have the original message that caused it, but I do have a log
in one of my terminal windows as to what my mail filtering was doing at that
time. My filtering stuff basically cumulates stuff in text files if it is
unable to feed it into mailworks. So even if mailworks is down, I still
receive (although it piles up). Once up, the first message directed to that
folder releases all the rest.

I can see (as per my log) that I received a similar automated response from
a computer account a few hours later (once my stuff was down). I do have a
copy of that message. I have attached it here. I suspect that this is very
similar to the message that was being processed at the time of the Malloc
problem. It may of course not have been this very message, but this may just
have been a catalyst:


From mailbot@lizardo.onsale.com  Thu Apr 24 21:29:25 1997
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Message-Id: <c=US%a=_%p=onsale%l=LIZARDO-970425012119Z-3160@lizardo.onsale.com>
From: mailbot <mailbot@lizardo.onsale.com>
To: "'psh@zk3.dec.com'" <psh@zk3.dec.com>
Subject: You've been outbid! Order#1181969
Date: Thu, 24 Apr 1997 18:21:19 -0700
X-Mailer:  Microsoft Exchange Server Internet Mail Connector Version 4.0.994.63
Mime-Version: 1.0
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Content-Transfer-Encoding: 7bit

The bid you placed with ONSALE on Apr 23,1997 at 7:11 pm for:

        Description:       Matrox MGA Impressions Lite - VLBUS, Video and 3D
Graphic Accelerator
        Bid Quantity:      1
        Price per unit:    $39.00
        Order Number:      1181969
        Auction Number:    60555
        Bid Closing Time:  Apr 25,1997 at 1:12 pm

has been outbid.

The current successful bid range is $39.00 to $44.00. Please note
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                    Quantity: 1
Reduced Quantity OK (Y or N): Y

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1370.6RE: 1370.5TAMARA::NEUMAN::NeumannStan NeumannMon Apr 28 1997 17:4124
Per - 

I'll turn on your old account, and you can debug it if you want :-)

Unfortunately, the copy of ECO1 that you're running was apparently
created before the official ECO1, so we no longer have a kit
that I can symbolize the stack traces.

I *was* able to inc the file you included without any
trouble (on my workstation, which has far less swap space.)

One thing to check is your system tuning parameters.
Try running the script DMW-system-check - it will ask you 
for the number of concurrent users,and tell you if three different
kernel tuning parameters are set right.

Other than that, I think we'd need the specific message that
put you (or your system) over the edge.

Also, if we can get you to upgrade at least to one of the
official kits (preferably ECO4), we'll be able to make more
sense out of the stack traces, which might help us some.

-Stan
1370.7RE 1370.4NNTPD::&quot;APPENZELLER@mail.dec.com&quot;Walter AppenzellerWed May 07 1997 06:141
[Posted by WWW Notes gateway]
1370.8RE 1370.4 next tryNNTPD::&quot;APPENZELLER@mail.dec.com&quot;Walter AppenzellerWed May 07 1997 06:1910
The problem with the crashing mcs still exists in the experimental version. It
took a bit longer to occur but this was probably due to less user activity
during the last days.

Is it safe to install ECO 3 or even 2? I won't go back to 2.00 because the
customer wants the file name feature introduced in ECO 2.

Regards
Walter
[Posted by WWW Notes gateway]
1370.9Try going backTAMARA::NEUMAN::NeumannStan NeumannThu May 15 1997 19:0115
Yes, it is safe to go back to ECO2 (I would suggest ECO2,
rather than ECO3, because we don't know if the problem you're seeing
is from a change we put into ECO3.

Meanwhile, when the mcs crashes, with the experimental
version, do the stack traces appear any different?
In particular, are they longer, or is the item on the
bottom of the stack different from 0x400000800000000 ?

Also, what are the symptoms you are seeing? 
Is the mcs process actually disappearing?  Or is the
mcs process still there, but not responding? If it
is still there, is it using any CPU time?  How much?

-Stan