| Title: | Mailworks-unix |
| Notice: | V2.0.4 now available -- see Note 4.37 5 |
| Moderator: | TAMARA::NEUMAN::Neumann |
| Created: | Wed Jun 02 1993 |
| Last Modified: | Tue Jun 03 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1384 |
| Total number of notes: | 5851 |
HELP!
MS Exchange user some times could not use MailWorks.
Recently, number of pc's were increased form 600 to 900, this problem used
to happen frequently.
problem occured 11/7 once
12/15 once
1/28 once
2/25 twice
2/27 once
2/28 once
3/5 once
3/11 4-times
3/14 once
configuration : Digital UNIX V3.2d-2
MailWorks V1.7a-2
MAPI V1.0,V1.2
We had some log files(msslog,msrlog,inetgrecvlog). They say "connection
closed with mss or msr" and "defferd mail" in those logs.
We think msr process and mss process have some problem, but we don't know
what happened.
Question;
How do I collect appropriate information?
Are there any tools to get information?
What do I do in this situation?
We think this problem to escalate to proper section, but we have no
information except user did not use mail system.
Nobuhide
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 1360.1 | MAPI Driver Log | RTL::DAHL | Fri Mar 14 1997 11:27 | 8 | |
RE: <<< Note 1360.0 by TKOV51::MINEGISHI >>> > How do I collect appropriate information? One other source of possibly-useful information is the dmw.log file (I think it's called) in the DMW installation directory on the PC where the MAPI driver is being run. -- Tom | |||||
| 1360.2 | run support script, need logs | TAMARA::NEUMAN::Neumann | Stan Neumann | Fri Apr 18 1997 16:20 | 24 |
I have just posted (in note 1368) a script that you should copy to the user's system. Please run this script once during the busiest part of the day for the user, even if the problem is not happening - then save the file session.out under a different name. Then, if you can, run the script while the problem is happening. Send me the output from both times. (Send it to neumann@hotpup.zko.dec.com). Also, please send me a copy of the msslog (from /var/opt/DMW/logs) and the msrlog. If those log files are very large, please include only the entries for the day that the problem occurred (it will be easier on the mail system). It will help me to know what time the problem occurred, so that I can look in the right place in the logs. Can you leave on PC always connected to the server? If so, when users report that they are having problems, go to the PC which is already connected, and first try to open a folder; then try to read a message; and finally try to send a message to the same account that the PC is using. This test will tell me whether the problem is with making a new connection, or if it affects existing connections. -Stan | |||||