[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference abbott::macintosh_office

Title:	Macintosh Office
Notice:	V2.5 of Mail Available, see note 30.48
Moderator:	ORION::chayna.zko.dec.com::tamara::eppes

Created:	Thu Jun 20 1991
Last Modified:	Thu Jun 05 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	700
Total number of notes:	2612

687.0. "Internal Fault on Powermac 7500/100" by GRITS::CARTER_A () Mon Mar 03 1997 14:56

    Good Morning,
    
    I have a customer with one user running Team Links 2.5-1 and Mailworks 
    1.3A and Mac Operating System 7.5.2 on a Power Mac 7500/100.  Theya re
    making a DECnet connection.  Whenever the user attempts to open their
    file cabinet the message "internal fault at x4000BJM.C at line 1859 is 
    generated.  TThe system goes on to say Stop right now or continue.  If
    they choose continue they can open the file cabinet without a problem.  
    
    NOTE:  If the user logs on from another machine the problem does not
    occur and if they log on from the VT client the problem does not occur. 
    The cusotmre also had this problem with 2.1.
    
    Please let me know if you need addl information.
    
    Regards,

T.R	Title	User	Personal Name	Date	Lines
687.1	RE: 687.0	TAMARA::TAMARA::CLARK	Lee Clark,DTN:381-0422,TeamLinks	`Mon Mar 03 1997 19:31`	5
	Which version of DECnet (on the Mac)? Versions prior to V1.4 have been problematic on PCI-based PowerMac's such as the 7500 (though this may or may not be relevant to this particular customer's problem). Is this problem with one of many 7x00's, or one of one 7x00's? Problems with 8x00's, 9x00's, other PCI-based Power Mac's?
687.2	Also getting error writing file	GRITS::CARTER_A		`Wed Mar 05 1997 11:19`	10
	Hi, The customer is also reporting that they get error writing file when they attempt to send any mail. I have asked for the addl information you asked me and as soon as I receive it I will post it. Regards,
687.3	More information	GRITS::CARTER_A		`Wed Mar 05 1997 11:43`	10
	Hi Again, Yes, they have other models that are identical and they are working fine. This model also worked fine at some point. They are using DECnet 1.2 on all of the machines. Thanks, Angela Stover Mailworks Support
687.4	RE: 687.3	TAMARA::TAMARA::CLARK	Lee Clark,DTN:381-0422,TeamLinks	`Wed Mar 05 1997 15:47`	7
	So get DECnet updated and see if that helps. If not, it will be a matter of their getting someone to evaluate the ethernet controller on the problem system and/or running a detailed comparison of the other software (extensions, control panels) between that system and a similar system without the problem. As a start, the customer might remove all unnecessary extensions and control panels and see if that helps. I'd recommend the DECnet update in any case.