| Title: | HSZ40 Product Conference |
| Moderator: | SSDEVO::EDMONDS |
| Created: | Mon Apr 11 1994 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 902 |
| Total number of notes: | 3319 |
A customer has logged the following call on her HSZ40. Can anyone
suggest why the the HSZ40 might have performed a reset, and explain
what the quoted message means?
FROM: Trish Thomas
TAFE NSW
PH: 02 9950 1719
FAX: 02 9950 1601
PROBLEM: Disk error on ALPHA 2100, serial no. AY53411647
DESCRIPTION:
Machine Type AlphaServer 2100A 5/300 running VMS V6.2-1H3 in a VMScluster.
(HW Ver=04C700000000000000000018, SID=80000000, XSID=00000000)
Serial no. AY53411647
Disk RZ28M,RZ29B
PROBLEM:
1 All disks on the machine clocked one error early this morning. These disks
are connected to an HSZ40 controller on a Storageworks shelf. It looks like
the controller has reset itself and we don't know why.
I have included an extract from DIAGNOSE & FMU.
2 We recently upgraded the firmware on the HSZ40 controller and initialized
one of the disks with SAVE_CONFIGURATION. We are now getting this message
on the HSZ40:
"NVPM OEM information component initialized to default settings"
Can you explain what this message means?
***************************************
DIAGNOSE
Logging OS 1. OpenVMS
System Architecture 2. Alpha
OS version V6.2-1H2
Event sequence number 27566.
Timestamp of occurrence 23-MAY-1997 00:34:16
Time since reboot 7 Day(s) 11:17:24
Host name IRIVE2
System Model AlphaServer 2100 4/233
Entry type 1. Device Error
---- Device Profile ----
Unit IRIVE2$DKB202
Product Name HSZ40 SCSI to SCSI Ctrl
-- Driver Supplied Info -
Device Firmware Revision V31Z
VMS SCSI Error Type 5. Extended Sense Data from Device
SCSI ID x02
SCSI LUN x00
SCSI SUBLUN x02
Port Status x00000001 Success
Command Opcode x0A Write (6 byte)
Command Data
x0E
x14
xD1
x10
x00
SCSI Status x02 Check Condition
Remaining Byte Length 160.
------- HSZ Data -------
Instance Code x03F40064 Device services had to reset the port to
clear a bad condition. Note that in this
instance the Associated Target, Associated
ASC, and Associated ASCQ fields are
undefined.
Component ID = Device Services.
Event Number = x000000F4
Repair Action = x00000000
NR Threshold = x00000064
Template Type x41 Device Services Non-Transfer Error.
Template Flags x00 HCE = 0, Event did not occur during Host
Command Execution.
Ctrl Serial # ZG61201027
Ctrl Software Revision V31Z
RAIDSET State x00 NORMAL. All members present and
reconstructed, IF LUN is configured as a
RAIDSET.
Error Code x70 Current Error
Sense Key x06 Unit Attention
ASC & ASCQ xD203 ASC = x00D2
ASCQ = x0003
Device services had to reset the bus.
Associated Port x01
Associated Target x04
Associated ASC x00
Associated ASCQ x00
----- Software Info -----
UCB$x_ERTCNT 16. Retries Remaining
UCB$x_ERTMAX 16. Retries Allowable
IRP$Q_IOSB x0000000000000000
UCB$x_STS x08021810 Online
Software Valid
Unload At Dismount
Volume is Valid on the local node
Unit supports the Extended Function bit
IRP$L_PID x824E8730 Requestor "PID"
IRP$x_BOFF 512. Byte Page Offset
IRP$x_BCNT 8192. Transfer Size In Byte(s)
UCB$x_ERRCNT 1. Errors This Unit
UCB$L_OPCNT 1060333. QIO's This Unit
ORB$L_OWNER x00010004 Owners UIC
UCB$L_DEVCHAR1 x1C4D4008 Directory Structured
File Oriented
Sharable
Available
Mounted
Error Logging
Capable of Input
Capable of Output
Random Access
**************************************
Fault Management Utility
describe instance 031A4002
Instance Code: 031A4002 Description:
Command timeout.
Reporting Component: 3.(03) Description:
Device Services
Reporting component's event number: 26.(1A)
Event Threshold: 2.(02) Classification:
HARD. Failure of a component that affects controller performance or
precludes access to a device connected to the controller is indicated.
Regards,
Trish Thomas
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 888.1 | SSDEVO::T_GONZALES | Tue May 27 1997 14:12 | 6 | ||
You are getting a command timeout on a device on the hsz port, The
fmu information should have included a port target information,
although I didn't see it in your insert. Anytime a command timeout
occurs on the hsz port side, the hsz will reset that port, usually
all units on that port will report the reset. the error log
information is reporting that event, recommend you change that device.
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| 888.2 | still wondering about error message | GIDDAY::HIRSHMAN | Hugged your Webmeister today? | Mon Jun 02 1997 04:32 | 10 |
There was no command timeout error and/or port target ID info in the
errorlog, so I'm not sure where that leaves me.
Also, do we need to do anything about the "NVPM OEM information
component initialized to default settings" error (informational??)
message or should the customer just do a CLEAR CLI and ignore it? What
does this message mean, anyway?
-Bret
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