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Conference ssdevo::hsz40_product

Title:	HSZ40 Product Conference

Moderator:	SSDEVO::EDMONDS

Created:	Mon Apr 11 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	902
Total number of notes:	3319

873.0. "Help, lost raid licenses" by HGOM22::ERICSIU () Mon May 12 1997 07:47


	HI,

	I've a customer who experienced a HSZ40 raid storage controller
	failure, after we replaced the hardware he told our engineer
	that they lost those write back cache, raid and mirroring licences.
	
	Now he can only show us the DEC no. Is it possible to generate
	back those licences by the DEC no, and how, who would ho approach?

	Any advice is appreciated.

	Rgds,

	Eric

T.R	Title	User	Personal Name	Date	Lines
873.1		UTOPIE::OETTL	hide bug until worst time	`Mon May 12 1997 16:41`	5
873.2	Yup no way to know what it is	SSDEVO::RMCLEAN		`Mon May 12 1997 18:40`	3
	.-1 is right. You should have gotten a paper copy of the keys which would allow you to re-enter the keys. If not you will have to get your support people to get you a new key.