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Conference quark::human_relations-v1

Title:What's all this fuss about 'sax and violins'?
Notice:Archived V1 - Current conference is QUARK::HUMAN_RELATIONS
Moderator:ELESYS::JASNIEWSKI
Created:Fri May 09 1986
Last Modified:Wed Jun 26 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:1327
Total number of notes:28298

879.0. "Annonymous: When someone else's problem becomes yours." by BRONS::BURROWS (H-R Moderator) Fri Oct 20 1989 19:22

	The following is being posted for a member of the community who
        wishes to remain annonymous.
        
        JimB. H-R co-moderator
        
	I have an associate at work who has made a mess of my work - his
	problem, he is an alcoholic and came from a very tough family.
	I have tried to work things out with him a number times and have
	esculated the matter to my managers. There has been no success.
	
	He seems to hate the world and takes it out with the people around 
	him.  On a few ocassions he has blown away work I have been doing 
	on the system, has initiated plenty of confrontations, and cannot 
	be counted on to show-up on time or follow through on a pressing 
	issue!  I'm not the only person this is happening to, but I'm get-
	ting the worst of it since I have to work closely with him and have 
	allot more skills/education - he feels very threatened!

	Each discussion I've had with him starts with his drinking/family 
	problem and how he's working it through.  Each discussion with a 
	manager I've had starts-out with his drinking/family problem and 
	how hes working it through.  Never is there any resolution made.  
	It appears to more of an excuse now!

	I'm starting to hear how I have to work this out with him.  What 
	can I do?

	Your input would be greatly appreciated.
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879.1It's only yours if you accept it!SPARKL::CICCOLINIFri Oct 20 1989 19:388
    Don't make it your problem.  Make it your manager's problem.  Document 
    everything - all your deliverables and all their dependencies. 
    The reason your co-worker is unproductive is irrelevant and not
    your concern.  When your co-worker misses a deadline you require, or 
    messes you up in any way, document it and present it to your manager
    for him/her to deal with or to accept the resultant delays.  It is not 
    your job to motivate employees or deal with their problems.  That's
    what your manager gets paid for.  Let him or her deal with it. 
879.2JENEVR::CHELSEAMostly harmless.Fri Oct 20 1989 19:4327
    Re: .0
    
    >Each discussion I've had with him starts with his drinking/family 
    >problem and how he's working it through.  Each discussion with a
    >manager I've had starts-out with his drinking/family problem and how 
    >hes working it through.  Never is there any resolution made.  It
    >appears to more of an excuse now!
    
    Sounds like it's time to start setting some goals and deadlines to
    measure progress then.  If you bring up a problem and the old "he's
    working on it" comes up, try getting some kind of commitment.  "When
    can I expect this problem to get resolved?"  Or you could be more
    preemptive -- "It's been <however long>.  I'll try to cope with this
    for <reasonable amount of time> longer.  By then, I expect to see <some
    change in behavior>.  If I don't see progress by that time, I'll
    <whatever you do to escalate a problem>."
    
    It really depends on how much goal-setting your manager is doing with
    this guy.  Somebody has to do it.  Since his behavior is hurting your
    ability to do your job, you have a justifiable reason for doing it.
    
    BTW, is going to EAP one of the things he's done to work through
    things?  If it gets really troublesome, with no progress being made,
    consider going to EAP yourself -- for yourself.  Perhaps they can help
    you find ways to cope with this situation.  I wouldn't expect them to
    intervene in this guy's recovery, but they can at least help you get
    through it.
879.3Personnel?SSDEVO::CHAMPIONLetting Go: The Ultimate AdventureSat Oct 21 1989 16:247
    If the suggestions in .1 and .2 don't work for you, you might even
    consider going to someone in personnel.
    
    Good luck.
    
    Carol