Conference quark::human_relations-v1

    No... The customer is always right!  I hope my boss sees this. 
    
    Chuckle..Chuckle  :>)

    I know what you mean.  I hate when people do that, because I *always*
    say "Thanks for calling" and "goodbye".
    
    Ever notice on soap operas the people just hang right up on anyone?
    Caller: "Hello, Lilywhite?  It's Roxie, just heard that your husband
    is cheating on you"
    Callee: (30 second stare at husband who is standing across the room
    from her) "Oh, I see"  Hangs up.
    
    They *always* hang up without any farewell at all. I also love how
    they leave people hanging while they stare off into space and absorb
    what has been said.  The caller never says "hello, hello, is anyone
    there?" unless they go so far as to break into a commercial during
    the stare and return to the same scene.
    
    Just like real life, huh?
    
    Stacie

    RE: .2
    
    Stacie, I know what you mean about the people on TV just hanging up
    without any sort of "goodbye". I used to think that, perhaps,
    something was wrong with me, that most "normal" people (great role 
    models, those TV folks) just got off the phone that way.
    
    Of course, sometimes I go too far with my goodbyes. It can take
    me an inordinate amount of time to finally get off the phone.
    And saying goodbye to people in person, I'm far worse. It used
    to drive my ex-wife crazy. (But then, I always thought she was
    too curt to people.) I guess it just depends on one's personality.
    
       Alan 
                                                                  

    Me, too.  You should hear my SO and I on our nightly just-before-we
    hit-the-sack call:
    Well, I really should let you get to bed...
    I guess so.  I miss you.
    Me too.  Sweet dreams, then.
    Sweet dreams to you, too.  I love you sweetie.
    You do?  
    Yeah!  
    You're so sweet, you know.
    I wish were here.
    Me too.
    Well, we better go, it's getting late.
    Yeah.  Sweet dreams again!
    All about you, my dear.
    (kiss noises) 'night honey.
    'night.  bye-
    Bye.
    Love you
    love you too
    Bye
    Bye
    
    This is no exaggeration!
    Stacie

    How many people say "bye-bye?"
    
    I can't picture myself saying it, especially in a business setting.
    
    Yet I hear it all the time.  Is it that people tune off as soon
    as they know the conversion has ended.  If so, you could say just
    about anything at that point.

    RE: .1
    
    I am the customer!!

    RE: .0
    
    If you go on taking the rudeness, then they will continue. If you
    take time to let his/her AND his/her supervisor know, the person
    will not do it to other customers.
    
    My spouse sometimes levels a sales type to tears when they treat
    her like a little girl [she's 5'1" and looks like a 21 year old].
    Ther was a JC Penny sales lady that accused her of shop-lifting
    without talking to her. She was dressed in t-shirt and jeans and
    to hear the story is a scream; Judy was accused of stealing a dress;
    where is a petite, 5'1" woman going to hide a dress on her?
    
    It turns out, the manager of the store sent us a flower arrangement
    for taking the time to help straightening the issue instead of sueing
    JC Penny. Me, I'd read the clerk the riot act prior to dragging
    in the manager.
    
    /cal

In my old group there was a certain "customer" type person who called often
and never terminated the conversation with a good-bye.. NEVER!  The first
time he did it to me I felt sort of embarrased strangly enough, like maybe
I had caused it.. the next time I was a bit ticked, the third time I was
livid!!!!  Well I summoned my courage and called him right back one day
after he had 'hung up on me' and simply said "Sorry to bother you, [being
sickly sweet] but I accidently hung up on you thinking you were finished
talking, I am sorry but was there more?"  Well who do you think was embarrased
this time?  I tell ya, after that although he never said bye-bye or even
good-bye he did learn to say things like "ok, then I get back to him/her",
"see ya" and a few other gems...

gailann

    RE .8
    
    That's a good one!
    
    I'm going to try it.
    
    lb

    Worse than not saying 'good bye'.
    
    Ever get a call from 'someone' with a real urgent problem, needs
    help IMMEDIATELY, will affect corporate prpoduct profit line if
    'help isn't given RIGHT AWAY'.
    
    After 1 -2 hours of phone time, you leave it:
    "Let me know how it works out ?".
    
    Do ALL of them call back - ever ?
    
   I've called a few of them back days,weeks,months later only to hear:
    "well ... it seems like its working, but i want to leave it open
    in case it happens again ."
    
    This not whining. Its the way it is for certain types of support
    calls to the 'field'.
    
    Bob
    

    
    
    	So THAT's why you've got 3 reqs open Bob!
    
    	BIGGEST of 8-}'s...
    
    

    i am in the material world, and 50 percent of the people i call
    requesting parts for projects  NEVER call me back.....
    
    Its frustrating
    
    JIm