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Conference pcbuoa::server_works

Title:Server_works
Moderator:PCBUOA::IS_SYSTEM
Created:Fri Jun 30 1995
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:291
Total number of notes:1063

232.0. "Problems with SW Agent on Prioris Server" by ALFSS2::OLSEN_G (Hey y'all, how y'all doin'?) Thu Mar 20 1997 20:48

    Hi,
    
    I'm having difficulty helping a field engineer get serverworks running
    on a new Prioris server with NT 4.0.
    
    We were able to get ServerWorks/ManageWorks installed, configured
    alarms, did an IP discovery, etc. We installed the agent (NT) on the
    Prioris but we can't ever discover it or force it in the the Server
    Objects list. It goes in but you can never connect - just a gray
    Serverworks screen comes up - waits for a while and times out.
    
    We went thru the agent install twice - never records messages in the
    Event Viewer. On an NT machine here we see the agent starting in the
    Event viewer.  We have the agent and Manageworks/Serverworks manager
    on the same machine.
    
    Also, w;hen NT starts, we get the infamous
    
    Event Dispatcher: Winsock Error
                        Setting up SNMP trap port=10048! Please check your
                        services file for an entry as follows: SNMP TRAP
    			162/UDP.
    
    I'm familiar with this error - checked the services file but it has the
    snmp trap entry set for 162/udp correctly.
    
    I am convinced the agent isn't running on the NT but I can't seem to
    get it to install. I even sent him the Agents zip file I got from the
    web - used the i386 version.
    
    Any ideas what's wrong?  
    
    
    Thanks,
    
    Gary
T.RTitleUserPersonal
Name		DateLines
232.1Agent troubleshooting.PCBUOA::BRACKENFri Mar 21 1997 11:2933
    Which Prioris Server?
    Which Version of Server Works?
    Can you check the registry at
    \HKEY\LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services for an entry
    of either SWLLSKA,SWOLDDRV,SWLLDRV,SWLLIND
    Let us know which?
    Then look for the Service entry SNMP\Parameters\ExtensionAgents
    You should have Values for DIGCLAG,DIGHRAG,DIGPVAG,DIGSMAG.
    Are they all there?
    From the command prompt try 
        net stop snmp
        net start snmp
    Let us know if an error appears?
    If no error appears, try 
        net stop snmp
        net stop swlldrv   - for Prioris ZX6
        net stop swllind   - for Prioris HX6
        net stop swllska   - for Prioris MX6
        net stop swolddrv  - for all other models
        net start (above choice)
        net start snmp
    
    If there is still no error indication,
    
    Edit the platform.cnf file found at winnt and change the
    entry for logging=no to logging=yes.
    Now do a "net stop snmp" and a "net start snmp".
    At the conclusion of the attempt to browse the server, send the file
    swapi.log to me. It can be found in \winnt\system32\sw_logs\swapi.log.
    
    Thanks,
    
    Rich
232.2Rich is correct, more info required. PCBUOA::WHITECParrot_TrooperFri Mar 21 1997 17:4611
    
    When you installed the agent software, did you install SNMP first?
    
    After installing the host resource agent, did you go into the control
    panel and have a looksee at Devices to verify that the Digital Server
    works host resource agent was there? and started?
    
    Is the server also the management station?  Is it a PDC or BDC?  
    
    There are other things that could go wrong, but this is a start.
    chet