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Conference 7.286::multia

Title:Multia
Moderator:ONTIME::SYSTEM
Created:Tue Oct 04 1994
Last Modified:Tue Jun 03 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:782
Total number of notes:3413

754.0. "IDE CD disappear after a Multia sw installation..." by GRIFUN::BENVI () Mon Feb 03 1997 13:13

Hi all,
	I've been called by a partner that installed the
Multia Sw on a Venturis PC (the model supported for Multia sw)
All the prerequisite were matched and the installation went well.
After the installation Multia Appmgr came up without problems.
Starting winfile, the IDE CD reader installed on the PC couldn't
be accessed any more. 
The partner tried to "enable" it via control panel without 
success....

Is it a known problem? Any workaround?

Thanks in advance
Angelo
T.RTitleUserPersonal
Name
DateLines
754.1GWEN::KAUFMANEngineering MGR Xterminals and MultiaMon Feb 03 1997 15:505
	Use the Customize this desktop menu, system unit selection,
 enable CD drive, then reboot, to get the CD working again.
Let me know if this fixes the problem.

	Joel
754.2GRIFUN::BENVITue Feb 04 1997 12:204
Tried, but it doesn't work.
Any other hints?

Angelo
754.3GWEN::KAUFMANEngineering MGR Xterminals and MultiaTue Feb 04 1997 20:285
Please run Disk Administrator and see if there is a drive letter
associated with the CD drive.  What hard drive letters are you
using?

	Joel
754.4reload CD-ROM ATAPI driver ?SUTRA::MAHIEUXWed Feb 05 1997 06:4310
    I was told that a generation of Venturis PCs were known to loose the
    IDE CD-rom ATAPI driver when applying SP4 (which is the case when Multia is
    installed) . The only fix I got from the Venturis support specialist
    was that you would have first to :
    	1/Identify the CD-ROM you are using and its driver 
        2/reload the CD-ROM driver (progman/main/Nt setup add scsi device)
        (looks weird for an IDE CD-ROM but that's what I got)
        
    Best Regs
    Thierry