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Conference noted::bicycle

Title: Bicycling
Notice:Bicycling for Fun
Moderator:JAMIN::WASSER
Created:Mon Apr 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3214
Total number of notes:31946

2489.0. "Canondale... Where?" by HERON::ROWLANDS (Rob Rowlands, TPSG VBO 828-5480) Tue Jan 26 1993 15:12

    Can anyone furnish the Canondale Customer Service Dept address?
    I'd like to tell them about my broken bar-bag... and Alans :-{
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2489.11-800-BIKE-USAFLUKES::SUTTONHe roams the seas in freedom...Tue Jan 26 1993 15:253
    Call 1-800-BIKE-USA. That's Cannondale's 800 number.
    
    	/Harry
2489.2before you askMOVIES::WIDDOWSONRod, OpenVMS Eng @EDOTue Jan 26 1993 16:311
    ... and i *think* that us 800 no's are available from yurrupean dtns ?
2489.3SOLVIT::ALLEN_RFace it Dad, the season is overWed Jan 27 1993 00:163
    can't you just take it back to the bike shop you bought it from and let
    then handle it thru their Cannondale rep.  That's part of what you pay
    for.
2489.4Cheap foreign rubbish :-)MOVIES::PAXTONCalais-Menton '93Wed Jan 27 1993 07:5510
    > take it back to the bike shop
    
    That's what I did with mine. They didn't argue at all. I got the
    impression they'd seen many with similar failures.
    
    For those who don't know the story, both Rob and I did the RAID
    Pyreneen with the same model of small Cannondale barbag. They both
    died from fatigue of the mount point (sounds like an NFS fault !).
    Rod_M's Agu barbag survived. On the strength of this field test, I've since
    forked out for an Agu.
2489.5busy!HERON::ROWLANDSRob Rowlands, TPSG VBO 828-5480Wed Jan 27 1993 15:024
    RE: Taking it back to the bike shop.
    
    You're right of course, but these days getting down to Antibes when
    they are open is a challenge.
2489.6NOVA::FISHERRdb/VMS DinosaurThu Jan 28 1993 11:309
    John Lee Ellis, and Linda (my wife) and I have been using custom made bar
    bags for 1 to 2 years and had no problems.  Of course you have to ask
    the "custom maker" real nice and they only get made in the off season
    and they are "custom made" especially for aero bars and such -- BUT I
    DO STRONGLY recommend them.
    
    (And John 1 year of use is like 5 or so for many of us.)
    
    ed
2489.7:-)MOVIES::WIDDOWSONRod, OpenVMS Eng @EDOThu Jan 28 1993 11:441
    What sort of `bribes' does the `custom maker' take ?
2489.8NOVA::FISHERRdb/VMS DinosaurThu Jan 28 1993 11:461
    :-)
2489.9Old Bags for O.F.'sIDEFIX::HEMMINGSLanterne RougeThu Jan 28 1993 12:031
If you're coming over, you should expect excess BAGgage......
2489.10So how many Rdb licences do I have to sell...HERON::ROWLANDSRob Rowlands, TPSG VBO 828-5480Fri Jan 29 1993 13:072
     
    
2489.11NOVA::FISHERDEC Rdb/DinosaurFri Jan 29 1993 21:091
well, if we could get to 25000 by 1-3-93 ...
2489.12was this your scenario?RANGER::SCHLENERMon Feb 01 1993 20:5320
    .0 - is your bag the type that clips onto a mount? If so, how did it
    fail?
    
    I had a problem with Cannondale's mountain bike bag that attached to a 
    stationary mount on my handlebars via a plastic clip on the bag. Riding 
    down a hill in Harvard Ma. (those bumpy country roads), the bike hit a 
    bump doing 35+ mph and the bag flew off in front of the bike. Needless to
    say, I didn't fall (otherwise I would probably be talking to my
    lawyers...). 
    
    The design of the mount, to my mind, is unstable. If the plastic clip
    doesn't fit into the mount snuggly, then it is possible through
    bouncing, that the bag could come off.
    
    I talked with the Cannondale rep and got my money back (the reply "it
    never happened before....). I ended up buying a bag for racing bars and
    then using plyers to force the metal bar (that holds the bag) down so
    that it was horizontal. Works great.
    	      	Cindy
    
2489.13No, but...MOVIES::PAXTONCalais-Menton '93Tue Feb 02 1993 08:2214
        > .0 - is your bag the type that clips onto a mount? If so, how did
        > it  fail?
    
    My bag and Rob's both failed because the attachment of the plastic clip
    to the bag itself worked its way through the cheap plastic backing of
    the bag until the clip detached itself. The way bar bags hang, this
    point bears most of the weight of the bag and plainly isn't strong
    enough.
    
       WRT the problem in .12, I have noticed that the clip doesn't always
    engage properly. IMHO Cannondale's reputation for quality
    is not always deserved. Their 8 panel shorts are wonderful (so far)
    but their alu bottle cages fail quickly. Maybe they export the stuff
    that fails QA.
2489.14LJOHUB::CRITZTue Feb 02 1993 12:357
    	I contacted Cannondale (just yesterday) for Rob. They're
    	sending him the parts he needs to replace what is broken.
    
    	I told the woman I talked to that I thought the design could
    	have been better.
    
    	Scott
2489.15Thanks for the helpHERON::ROWLANDSRob Rowlands, TPSG VBO 828-5480Tue Feb 02 1993 15:043
    And many thanks to you Scott for doing so. 1-800 numbers are a little
    tricky from this side of the puddle.
    I'll add a reply when the parts arrive...