Conference noted::bicycle

    I don't think the shop's policy is unreasonable, though the $50 might
    be.  Can your son finish the cleaning job?  ATB Tires are especially hard to
    clean.  Did he take it out in the rain?  Is the $50 worth keeping it? 
    I don't think so unless you expect to have the hardrock stolen again.
    
    I expect some folks would disagree with me but that's the point of a
    notes file, isn't it?
    
    ed

    
    Since I entered my first note I have found out that my nephew did keep
    the kryptonite (?) lock that he bought with the 2nd bike.  So, it make
    it a little more acceptable.
    
    But, the shop does claim a 100% fund within 7 days.  That's my problem. 
    A little dirt is not worth $30-$35 in my mind.  
    
    Tim B.

	If they bike had been ridden the shop cannot resell the bike as 
	new (I got a nice settlement from a car dealer that tried to do 
	this). The $50 is what they will probably discount the bike and 
	doesn't seem unreasonable. It doesn't seem fair that it cost you
	the $50 bucks but it's not the bike shops fault either. 

    	Tim,
    
    	Why not tell your nephew to keep both bikes and try to sell
    	the new one. I'm sure he could get good money for it.
    
    	Seems better than trying to recover all the money from the
    	bike shop and going through that hassle. I imagine the bike
    	shop has a good point, too.
    
    	Scott

    IMHO, $30-$35 is reasonable. If you were to rent a bike, it would
    cost at least $10-$15 a day. Also remember that they have to sell the
    bike as new.           
    
    

from .3:
>	If they bike had been ridden the shop cannot resell the bike as 
>	new (I got a nice settlement from a car dealer that tried to do 
>	this).

    Not all merchandise is the same.  I don't know what it is for bikes,
    but computers can be sold as new if they've been running for less
    than 75 days.  I've heard that DEC has clusters running where the
    machines are still on pallets waiting to be shipped.  (Of course,
    a computer that's been running is MORE reliable.)


Regarding the Kryptonite:
    Aren't new locks in the $20-$30 range.  If the $50 includes this,
    I wouldn't worry as much.

    -Jeff Bell

RE:.4  "Why not tell your nephew to keep both bikes and try to sell
    	the new one. I'm sure he could get good money for it."
    
    I doubt that he could get $320 even for a very slightly used $350 bike.
    A bike shop can do it if they wait for the right customer, the boy
    would have to find the customer.
    
    ed

    What are the terms of the bike shops "100% reufnd in 7 days" ?
    
    Are there any disclaimers regarding use or packaging?  Is there
    any fine print that says "Bikes must be in their original, unused
    condition"
    
    And as far as the law is concerned, stores do not have to have refund
    policies at all.
    
    	-Nancy

My first thought is "tough break, kiss off the $50".  But then it strikes me as
strange that a bike shop would have a 7 day full-refund policy that applies
only if you never rode the bike.  Not much of a policy if you ask me.

I guess the only time it would be usefull is if you were buying the bike as a
birthday present or something like that.

I have found in the past that the VAXnotes facility carries
a *lot* of clout with small businesses in the area. if you mention
to the proprietor or sales person that you are from DEC, they 
have not only heard of the notesfiles but they want to keep
noters happy. Happy noters means plugs in the file for their
business.

Now if I were in the base noter's particular situation I would 
print out the base note and replies and carry them to the store.
I would let him see the visibility the business has (good or bad) 
and try to work out a deal. After all advertising is advertising 
for better or for worse, asked for or not.......


JC

>Now if I were in the base noter's particular situation I would 
>print out the base note and replies and carry them to the store.

Just remember that notesfiles and the contents thereof are for DIGITAL 
INTERNAL USE *ONLY*. Not that I necessarily agree with this, but it is 
policy. I know of one instance where the above advice was carried out, 
and Corporate Security is now involved. It can lead to a whole batch of 
unpleasantness, and/or loss of your DIGITAL job. I understand that this 
is discussed in huge and gruesome detail in other notesfiles dealing 
w/policy (the DIGITAL notesfile, perhaps?). Do be careful!

                                             ken

> print out the base note and replies and carry them to the store.

	Please do not do this.  All notes and replies are clasified
	as "Digital Internal Use Only".  If you show notes to anyone
	outside of Digital you are putting yourself in danger of
	dismissal.

	I know it sounds silly but those are the rules.

				-Your moderator

    
    I'm the original noter.
    
    As I add in the 2nd or 3rd reply, I later found out that my nephew did
    keep the lock that he had bought with the bike and therefore the
    situation was not as bad as originally thought. 
    
    I did call the bike shop and ask if he could explain the situation as
    my nephew don't always explian thoroughly.  Not that he lies he just
    has to be ask the right question or you don't get all the info.
    
    The guy explained he charged him the extra for setting up the bike for
    my nephew, spending the time with him and then having to go over the
    bike after it was returned.
    
    So,  I excepted the explaination and added that my nephew would
    probably be back because of the good service he recieved. (a little BS
    never hurt) ;-)
    
    Thanks for you opinions,
    
    Tim B.