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Conference noted::bicycle

Title: Bicycling
Notice:Bicycling for Fun
Moderator:JAMIN::WASSER
Created:Mon Apr 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3214
Total number of notes:31946

1207.0. "Help with a 520 trek wreck" by GOLETA::DELSON_KE () Thu Jun 15 1989 21:26

In march I bought a trek 520 to ride in a tour at the end of this month
along the pacific coast. I chose the trek because it was a good price
with good components. In fact many people recommended this bike. However
during memorial day weekend at the end of a three day tour my friend
(who also has the 520) fell into a storm drain while preparing to stop.
he was going no faster than 5 mph and the damage to his bike was a bent
frame,that was still ridable. that same day i was a mile from home going
    very slow being tired and wornout a car cut me off causing me to
    hit a curb my frame also bent unfortunatly and i walked it home.
    the bike shop that sold us our bikes no longer carries trek and
    says trek will not replace them. the bike dealer when selling them
    told us they guarented the bikes for a year and feel treks screwing
    us. What i would like to know if anyone thinks this could be a defect
    with the frame.has anyone had similar problems with trek.Any sugestions
    on what can be done would be helpful. by the way were taking our
    mountain bikes on our ride. I also forgot to mention the dealer
    who sold us our bikes has sent one back because of bad wobbles
    
    thankyou
    kevin
    
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1207.1Call TrekKRAPPA::ROWLEYFri Jun 16 1989 00:2312
    	I have a trek 1000 frame I was told if I ever Bent it I could
    get a replace for $250. I bent my frame in the rear I was able to
    take it to the bike shop to bend it back. They did a good job of
    bending it back. I never had any problems with it since. I bent
    my frame in a crash.
    	How bad did you bend it? Where abouts on the frame did you bend
    it? If I were you I would call Trek up and ask if they do take them
    back now.
    
    
    Love my Trek
    Mike
1207.2how it worked in my bike shop daze....SUSHI::KMACDONALDIs there life after drywall?Fri Jun 16 1989 13:4316
Not speaking particularily for Trek, as I don't know their policies, but 
most companies only guarantee their frames against damage caused by 
defects in manufacture or workmanship, not abuse (such as dropping it in 
a storm drain, which is almost guaranteed to bend a frame or fork on any 
bike). Sometimes a company will cover the cost of failures which are not 
their fault, so that they will be perceived as having a great warranty 
and not having to argue about whose fault something is, Trek might be 
such a company, but you should have that warranty explicitly in writing 
from when you bought the bike. (As an example of this type of warranty, 
there's a pocketknife co. that will replace your knife if you damage or 
even LOSE IT for n years. Clearly losing the knife is NOT their fault, 
but their warranty is a big selling point for them). Check your 
warranty, if it says it covers "frame failures for any reason" then you 
should be covered; if it excludes "abuse" then you're not....

                                       ken
1207.3As long as its not real badSVCRUS::CRANEFri Jun 16 1989 15:0111
    
    
      Any shop with a frame alignment setup can bend it back for you.
    I know bicycle alley in Worcester has one and there are many other
    shops around that do frame alignments.  
    
       I'm guessing of course that this is a steel frame.
    
    
                              JOhn C.
    
1207.4Aluminum only ?LEVERS::GULICKFri Jun 16 1989 16:385
    I believe the $250 frame replacement may only apply to the TREK
    aluminum frames (1000,1100,1200,...). Not sure if they have a deal
    for their steel frames.
    
    -tom (who just got his 1100 and can't ride due to !@#$% rain)	
1207.5Trek framesDELNI::GRACElife is unpredictable; eat dessert firstFri Jun 16 1989 16:4113
    I have owned a Trek 560 (Reynolds 531 frame) for about a year with no
    frame problems. I was advised by a local bike store owner and frame
    builder that at the factory Trek heats their frames up too much.
    However, this is not a comment that was directed in specific to
    Reynold's 531 equipped frames or the aluminum framed Trek bikes. Also,
    this is was not a statement underlining defective frames. It was an
    indication that some frames that they made AT SOME POINT in the last
    few years might not have OPTIMAL strength. 
    
    Howver, as was stated in the earlier note, a fall of the type that you
    mentioned could damage any frame. I'd follow the previously stated advice
    and call the Trek representative and see if they can satisfy your
    requests.
1207.6NO TREK WRECK YETSUBSYS::MISNERFri Jun 16 1989 18:1111
    I have a TREK 520 too and am following this topic with interest!  I
    have not had a TREK wreck (yet) and am just beginning to love it.  I
    have ridden it about 300 miles so far.  As I recall it has a Reynolds
    xxx frame.  I have a copy of the warranty at home if that would help
    anyone.
    
    Is the TREK 520 one of those hybrids mentioned in another topic?  It 
    is billed as a touring bike with 18 speeds.  I use all 18 on the road.
    
    Bob
    
1207.7Touring Bikes not quite equal to HybridAKOV11::FULLERFri Jun 16 1989 18:3922
    
    > Is the TREK 520 one of those hybrids mentioned in another topic?
    > It is billed as a touring bike with 18 speeds.  I use all 18 on
    > the road.
     
    No.  Touring bikes have been in existance for years.  Bikes like
    yours are designed to take clothes, sleeping bags, tents through
    beautiful country side in comfort and efficiency.
    
    Hybrids are a combo between a touring bike and mountain bike, so
    you can go on and off road. They are this years marketing creation
    to fit another market niche.  The frame geometry
    and gearing isn't different than an old touring bike.  The term
    "touring bike" is out in shops these days however.  The extra wide
    tires and few other changes make for a good touring bike were pavement 
    is consistantly bad or if you may wish to use dirt roads often.
    
    Your mileage may vary
    
                               
    steve
    steve
1207.8Some damage is irreparableBYCYCL::FISHERRdb/VMS DinosaurSat Jun 17 1989 19:118
    re:.3: "Any shop with a frame alignment setup can bend it back for you.
    ... guessing of course that this is a steel frame."
    
    Even steel frames cannot always be "bent back."  It just depends on the
    quality of the wrinkles.
    
    ed,
    who has had 3 Wreks (1 720, 2 2000's)
1207.989's are 21 speedCSDPIE::EDGERTONMon Jun 19 1989 16:496
    As an aside, the new '89 Trek 520's are 21 speed, 3 chainrings
    and 7 freewheels.  The low end really helped restarting this
    season :-).
    
    Dave
    
1207.10Three free gearsSUBSYS::MISNERTue Jun 20 1989 12:506
    Wow!  I was out riding Saturday and happened to take a good look at the
    chain ring and it has 7 rings!  I could have swore all the literature
    on the 520 I saw said 18 speed so I never looked.  Now I can go up even
    steeper hills.  Wachusett here I come.
    
    Bob
1207.11-< No more wrek >-GOLETA::DELSON_KEMon Jul 17 1989 21:307
    Re. .1 Thought someone might want to know the out'come. The bike
    shop replaced the frame for $ 200.00, unfortunetly we did not get
    our bikes back in time for the trip so we used our mountain bikes
    instead. The trip was great and american express payed for the bike
    under their buyer protection plan. Too bad mine only has 18 speeds.
    
    Kevin