Conference decwet::networker

407.0. "NSR/NT, ZSO versus Legato patch issues" by BACHUS::DIDDEN () Fri Feb 14 1997 03:38

    I have a little question about patches,
    
    On /pub/networker/..../NT4.3 we announce the following patches:
    
    nta4301.zip
    nta4302.zip
    
    and the following README:
    
    The following patches are available for Networker for Windows NT Alpha
    V4.3 via our web site or anonymous FTP site.
    
    Web: http://www.zso.dec.com/Products.d/NetWorker.d/NetWorker.html
    ftp: ftp.zso.dec.cm directory /pub/networker/patches/NTV4.3
    
    =====================================================================
    File nta4301.zip contains patch NT4.3-001
    
    Digital ID: none
    Legato ID: none
    Applicability: Networker Server for V4.3 for Windows NT Alpha running
                   on Windows NT 3.51 or Windows NT 4.0
    
    Jukeboxes that are configured with bar codes enabled and volume labels 
    that match bar codes encounter a problem where volumes can not be
    labeled
    from the Networker Administrator.  Instead the user will see a pop up 
    window with a message that says something similar to "Slot 1 is
    currently 
    empty".  
    
    Install patch 4.3-001 which contains a new NSRJB.EXE.
    
    To install this patch follow these instructions:
    
    - Decompress the .zip file.
    - Change to your \nsr\bin directory.
    - Rename NSRJB.EXE to NSRJB.OLD.
    - Copy the new NSRJB.EXE from this patch to the \nsr\bin directory.
    
    =======================================================================
    File nta4302.zip contains patch NT4.3-002
    
    Digital ID: none
    Legato ID: none
    Applicability: Networker for V4.3 for Windows NT Alpha running
                   on Windows NT 3.51 or Windows NT 4.0, client and server.
    
    Fixes a timing problem that manifested itself as an occasional failure
    to return all client attributes to a Digital UNIX server when the
    server defined the client or changed its attributes.
    
    Install patch 4.3-002 which contains a new NSREXECD.EXE.
    
    To install this patch follow these instructions:
    
    - Decompress the .zip file.
    - Shutdown the Networker services on the WindowsNT client machine.
       - First stop the Networker Backup and Recover service if it exists.
       - Next stop the Networker Remote Exec service.
       - Next stop the Networker Portmapper service.
    - Change to your \nsr\bin directory.
    - Rename NSREXECD.EXE to NSREXECD.OLD.
    - Copy the new NSREXECD.EXE from this patch to the \nsr\bin directory.
    - Restart the Networker services in the reverse order that they were
    stopped.
    
    
    
    On the other hand at the Legato FTP site the following patches can be
    obtained also for the NT 4.3 version:
    
    nt430002.exe
    nt430003.exe 
    
    which go together with the following README:
    
    ==========================================================================
    
                            4.3 NT patches -- Last updated 1/15/97
    
    ==========================================================================
    
    PatchID:
    
            4.3-001      ****** Obsolete. Get patch 4.3-002 **********
    
    LegatoID:
            961104.07 960703.09
    
    Release Date:
            December 15, 1996
    
    Products:
    
            NetWorker for Windows NT 
            Patch 4.21-010 for NetWorker for NT.
    
    Version:
            4.3
    
    Effected configurations:
    
            Any Windows NT Workstation or Server v4.0.
    
    Authors:
            DN EH SC
    
    Description:
    
            This patch fixes problems when attempting to recover files that 
            are open on Windows NT v4.0. 
    
    Problem:
            When recovering open files a user might get the error:
    
            D:\Win32app\nsr\bin\wwork.dll
            D:\Win32app\nsr\bin\wwork.dll: file exists, overwriting
            Recover: D:\Win32app\nsr\bin\_work.dllw: truncating to
            D:\Win32app\nsr\bin\_work.dllw
    
    Solution:
    
            Apply patch 4.2-001.
    
    ==========================================================================
    
    PatchID:
            
            4.3-002
    
    LegatoID:
    
            961104.07 960703.09 961218.06
    
    Release Date:
    
            January 15, 1997
    
    Products:
    
            NetWorker for NT 
            Patch 4.21-010 for NetWorker for NT
    
    Version:
    
            4.3
    
    Effected configurations:
    
            Any NetWorker for NT client.
    
    Authors:
    
            DN TN BS EH SC
    
    Description:
    
    This patch fixes problems when attempting to recover files that are
    open. It also fixes problems when attempting to backup profiles that 
    are open. This patch replaces patch 4.3-001.
    
    Problem:
    
            When recovering open files a user might get the error:
    
            D:\Win32app\nsr\bin\wwork.dll
            D:\Win32app\nsr\bin\wwork.dll: file exists, overwriting
            Recover: D:\Win32app\nsr\bin\_work.dllw: truncating to 
            D:\Win32app\nsr\bin\_work.dllw
    
    Problem:
            
    During a scheduled backup of a Windows NT v4.0 system if a user is 
    logged in to the machine that user's profile will not get backed up 
    properly.
    
    Problem:
    
    When attempting to restore data that was backed up by NetWorker for NT 
    v3.5x the following errors may be encountered:
    
            H:\PROJECTS\KT\SPRITES\SCROLL\MX_LADUDW.6
            Recover: write failed to
            H:\PROJECTS\KT\SPRITES\SCROLL\MX_LADUDW.6: 
            File alreadyexists
     
            Recover: H:\PROJECTS\KT\SPRITES\SCROLL\MX_LADUDW.6: unable to
            set file attributes - LastError 2
            Recover: H:\PROJECTS\KT\SPRITES\SCROLL\MX_LADUDW.6: unable to
            set security - 2
            H:\PROJECTS\KT\SPRITES\SCROLL\MX_LADUDW.7
            Recover: write failed to
            H:\PROJECTS\KT\SPRITES\SCROLL\MX_LADUDW.7: 
            File alreadyexists
    
            Recover: D:\WINNT35\SYSTEM32\BASESRV.DLL: you must reboot to
            restore this file!
            Recover: D:\WINNT35\SYSTEM32\_ASESRV.DLL : unable to set file
            attributes - LastError 0
    
     
    Solution:
    
            Apply this patch.
    
    ==========================================================================
    
    PatchID:
            
            4.3-003
    
    LegatoID:
    
            960821.05
    
    Release Date:
    
            January 15, 1997
    
    Products:
    
            NetWorker for NT
    
    Version:
    
            4.3
    
    Effected configurations:
    
            NetWorker for NT servers.
    
    Authors:
    
            RL PR DN
    
    Description:
    
    Intermittently, deamon.log file is filled up with the following error 
    message:
            
            "<date> <time> nsrindexd:fixing page in file savercs"
    
    This message indicates that NetWorker is repairing corruption in the 
    on-line file indexes. The problem is that NetWorker would report this
    message for every page in the index. Their are thousands of pages in 
    an index and enough messages are generated that the hard disk can 
    become full. 
    
    This patch makes NetWorker report the total number of pages fixed per 
    index on one line instead of many lines.
    
    
    I know ( think ) that the patches we announce on /pub/networker/.../NT
    are the ones for NT on Alpha while those announced by Legato are for
    NT on intel ....
    
    Anyway how do we deal with the fact that 2 sources of patches are
    available ? 
    I have a customer with a V4.0 NT box that read the Legato README's and
    now is asking if we have the same problems on NT/Alpha ( he thinks
    he has got a alike problem on his Alpha box ( open files issue )), and
    now is wondering wether he can apply the Legato patch on that system
    ....
    
    Can you comment on this ....???!!!!!
    
    thanks,
    
    Geert\\\

These are two separate products produced by two separate
companies.  Each of the customer support organizations
responds to problems reported by their respective customer
bases.  Sometimes one company will notify the other
of a serious problem which should be addressed by a 
patch, but this is the exception more than the rule.
If one of Digital's customers is actually experiencing a 
problem with the Alpha NT product which they believe 
is already patched on Legato's Intel NT product, they
should go through normal Digital support channels
to request that the problem be addressed for Alpha NT.

The customer should not "patch" his Alpha NT system
with Intel NT binaries.

Mark