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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

2418.0. "Cannot read mail after x-fer !" by KAOFS::R_OBAS () Mon Mar 15 1993 20:28

    Hello,
    
     I have a problem with one account after it was transferred from one
    system to another. The user cannot read new mail anymore. It tells the
    user that there is a new mail but if you do an RN "no more new
    messages". We then tried II but it generates an error..
    
      " #ENIPH not in the library" Gold W just gives the usual DBNOD, not
       in the library error"
    There were about 25 accounts that were transferred and only this
    one user is having the problem. The x-fer of the accounts was okey, no
    errors.
    Old mail messages can be seen and read.
    
    THANKS,
    ricardo

T.R	Title	User	Personal Name	Date	Lines
2418.1	Some questions	IOSG::TALLETT	Gimmee an Alpha colour notebook...	`Mon Mar 15 1993 23:02`	17
	What version of ALL-IN-1 are you running? What language? Is this a multilingual system? Has the language changed from the old system to the new system? What happens if you do an index of all folders? Is there anything in the INBOX? Can you send a mail to this account to make sure that there is some newmail, and then see what II does? WHen you say "It tells the user there is new mail" do you mean you get a newmail broadcast or do you mean the main screens have "(n mail messages)" at the top? I think the error was #EMIPH not in library, not #ENIPH, which would tend to indicate that the BIND is failing, but I'm not sure why. I'm not sure this problem is related to the fact that the mail isn't getting delivered, but it might be. Regards, Paul
2418.2	Does this pointer help?	AIMTEC::WICKS_A	Oscar the Grouch is an Optimist!	`Mon Mar 15 1993 23:13`	10
	Ricardo, What is the user's Initial form? The only match STARS gave me on this was the article entitled. Index Inbox (EM$INDEX$INBOX) Form Does Not Display Users Open Tasks regards, Andrew.D.Wicks
2418.3	Problem solved !	KAOFS::R_OBAS		`Tue Mar 16 1993 00:54`	12
	The problem was solved by creating 4 more mail areas. I thought when you move a user, documents are unshared. THe user in question still has some documents pointing to an old mail area. In his profile he is in oa$sharE (the only mail area in the new system.) We created oa$sharA,B,C and D and the the problem went away. This is V2.4, English only, SFCP asset and with customization. (ALLIN1/NOCUSTOM) did not help. thank you, ricardo
2418.4	Fixed in V3.0	IOSG::TALLETT	Gimmee an Alpha colour notebook...	`Tue Mar 16 1993 11:24`	24
	Glad you could work around the problem! This is a known problem, which has been fixed in V3.0 of ALL-IN-1. I also have vague recollections that it was also available as a V2.4 patch, but I'm not certain. Note that this problem only happens if the file cabinet that you are transferring has some corrupted documents (eg no bodyparts) which were in a shared area on the source system that doesn't exist on the target system (eg on source system a document pointing to OA$SHARA:Zmumble.TXT and the file doesn't exist, and on the target system OA$SHARA: is not a valid shared area). V2.4 Transfer User incorrectly leaves the bad pointers in the DOCDB, which causes the target system to barf on the bad shared area reference. In V3.0 both Transfer User was fixed to not leave the pointers, and the cabinet handling fixed to not barf on bad pointers. The documentation recommends you run the file cabinet repair utility before running transfer user, which would have fixed up the filecab before this problem could happen. Regards, Paul