Conference iosg::all-in-1_v30

    Technically, there has never been a problem adding extra languages to
    the US kit. We do it all the time for testing.
    
    However, they have never been in the Price book, and have never been
    supported in the US.
    
    I heard a rumour this might be changing for V3.0...
    
    What's happened before is that the local office did a deal with the
    support organisation in the country owning the language kit to support
    it in the US if required. Or multi-national companies just bought it,
    and got support through a branch of their organisation in the right
    country.
    
    Graham

    Eileen,
    
    This is the current "official" position but since someone has realised
    that there are people who don't speak American English in the U.S
    (like me for example) expect this to change soon - actually it was
    supposed to have changed at the beginning of the financial year but
    didn't.
    
    You can either contact the Product Manager Bill Colquitt @ZKO or
    contact me and i'll try and point you at some more "futures" on this.
    
    Regards,
    
    Andrew.D.Wicks

>> I was told by Atlanta that you cannot get extra languages in the US.

>> This sounds wrong to me, so I want to check here.  Has anyone ever
>> ordered/added an additional language to a US English system?  If you
>> have, would you let me know how to go about ordering an extra language?
    
    Eileen.
    
    	If in the future you are concerned that an answer given you by a
    	Support Specialist in the CSC is incorrect, please attempt to
    	clarify the issue via the supported mechanisms. Ie. Ask to be
    	transferred to a consultant or the Manager on Duty.
    
    	In fact the answer from the CSC should have been (and I believe
    	was) that additional languages for ALL-IN-1 are not SUPPORTED in 
    	the US geography. This may change in the future and the correct
    	channel for obtaining further information is via Product
    	Management.
    
    Cheers,
    
    Iain.

    this MUST change in the future!!!
    Digital loses money here!
    
    	Stefan

    Olla,
    
    Es un casa mas importante. El 3.0 US market compenent connecer
    Spanish. Por dos cervesas, yo supporte el produto.
    
    A1.CLD 
    
    define type LANGUAGE
        keyword     BRITISH
        keyword     CANADIAN
    !X    keyword   DANISH
        keyword     DUTCH
        keyword     ENGLISH
    !X    keyword   FINNISH
        keyword     FRENCH
        keyword     GERMAN
    !X    keyword   GREEK
    !X    keyword   HEBREW
    !X    keyword   ICELANDIC
        keyword     ITALIAN
    !X    keyword   NORWEGIAN
        keyword     PORTUGUESE
        keyword     SPANISH
    !X    keyword   SWEDISH
    !+++ Asia
    !X    keyword   HANYU
    !X    keyword   HANGUL
    !X    keyword   HANZI
    !X    keyword   KANJI
    !--- Asia
    

    Yes, but so was V2.4, and possibly V2.3 (I can't remember when I
    changed it!) as I said in .1 it's a political problem not a technical
    one.
    
    Fortunately it appears that there is some good news coming!
    
    Graham

    .3
    
    So you are saying that I *can* get another language or I *can't* 
    get another language?  If I can, then:
    
    Where?
    What is the price?
    Do you need an additional license for the language?
    How does the customer order the extra language?
    
    The customer has told me he will install the extra language and not
    worry about support.  Can he do that? 
    
    Eileen

    Eileen,
    
    The message I was trying to get across in .3 is that *currently* there
    is no way to get support for additional languages via the CSC.
    
    If a customer has obtained a kit through other means (Local Office or
    whatever) the people who supplied that kit will have to work out any
    local support directly with the customer and/or other support
    organizations external to the USA. As far as I am aware additional 
    languages for ALL-IN-1 are not in the price book for US customers and
    I have no way of knowing what other sources could be utilized to
    legally obtain kits.
    
    I am involved in the discussions as to how we can work this issue and 
    hope that there will be some good news soon.
    
    Regards,
    
    Iain.
    

Eileen,

Contact Bill Colquitt (A1VAX::) @ZKO.  He can explain why we don't sell
secondary languages in the US.  His DTN is 381-2778.

Thanks,

~K.

PS .8 *is* the party line.

>Contact Bill Colquitt (A1VAX::) @ZKO.  He can explain why we don't sell
>secondary languages in the US.  

    Just out of interest, please post his explanation here. 
    I am amazed that a number of small European Countries
    is able to support three of four languages and
    the US only supports one ?! I wonder how we bring this
    to our customers. If we want to be in Software and
    Services (am I correct Bob ?) I would say: sell
    any language in any country....
    
    Regards,
    
    Jan

    The explanation is long maze of twisty passages, all different.  :^)
    
    What I remember is: 
    - DEC's sales ordering system isn't very smart
    - Support is not in place (yes, it could be, but it isn't funded)
    - There is legal liability - the US is still overly litigous
    
    There's more.  Talk to Bill.  And no flames/comments about my little
    list, please.  I'm not pretending to really have the issue well in
    hand.
    
    Thanks,
    
    K.