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Conference ulysse::chops

Title:CHOPS Users
Notice:Kit 123.*, Presentation Package 132.*, Sign-in 2.*
Moderator:BONNET::SOYEZ
Created:Fri Apr 07 1989
Last Modified:Wed Jun 04 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:438
Total number of notes:1533
Number with bodies:6
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Topic
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RepliesAuthorWrittenSubject
1.06ULYSSE::SOYEZFri Apr 07 1989 WELCOME
2.040MCGRUE::ANDYThu Apr 20 1989Who are you anyway ?
3.0MCGRUE::ANDYThu Apr 20 1989End-of-file on device in table list
4.01MCGRUE::ANDYThu Apr 20 1989? is a valid function
5.07MCGRUE::ANDYThu Apr 20 1989List of Enhancements and Bugs in V2.1
6.0ULYSSE::SOYEZFri Apr 28 1989CHOPS v2.1 vms 5.
7.05NMS::SCHUURSMon May 01 1989CHOPS from DCL-command file
8.02LDP::NEWELLWed May 03 1989user interface for chops???
9.02INCH::OTTENThu May 04 1989FOCUS filedefs as well?
10.02GIAMEM::YEEThu May 04 1989Display CHOPS keypad diagram
11.03LDP::NEWELLFri May 05 1989VMS V5.
12.01STKHLM::SALGOTue May 09 1989Future plans ? Integration in ALL-IN-1 - VAX Forms
13.01MADMAC::WILLYWed May 10 1989What Information can CHOPS Help Manage?
14.01LDP::NEWELLMon May 15 1989CHOPS Mail??
15.04AZUR::OPERTOThu May 18 1989CHOPSECL VMS V5.
16.02AZUR::OPERTOFri May 19 1989List User Call Number Screen
17.03ELISWed May 24 1989eXtended CHOPS tool for CHOPS users!!!
18.04KIRKTN::TCROOKSTONWed May 24 1989Chopsecl v1.
19.03TKOVMon May 29 1989I'm interested in CHOPS
20.01TKOVWed Jun 07 1989Name of contat person ?
21.05MCGRUE::ANDYWed Jun 07 1989NOTIFY CUSTOMER Flag
22.04WFOV11::SYSTEMFri Jun 09 1989Kit Locations?
23.04AZUR::OPERTOTue Jun 13 1989CHOPS and ACMS ?
24.01LDP::NEWELLThu Jun 15 1989oh where oh where do "closed" calls go?
25.03MCGRUE::ANDYMon Jun 19 1989Max Number of Skills per User
26.01LDP::NEWELLMon Jun 19 1989DOCUMENTATION REQUEST
27.01PUGH::ANDYTue Jun 20 1989Table Sizes
28.01LDP::NEWELLFri Jun 23 1989help me please - one more time!
29.07BOOTIS::BAILEYTue Jun 27 1989Chops input from a file
30.01DUBTue Jun 27 1989Pie Chart reports differ from listing
31.012VESTA::BAILEYMon Jul 03 1989File External_pb record layout?
32.03MCGRUE::ANDYThu Jul 06 1989Problem with CHOPS/STARS Update on TPUSHR
33.02DUBFri Jul 07 1989CHOPSECL AND DISKQUOTA
34.02AZUR::OPERTOFri Jul 07 1989XINFO
35.0MCGRUE::ANDYMon Jul 10 1989CHOPS Reports
36.0AZUR::BONETTOWed Jul 12 1989CHOPSECL and ALLIN1
37.03CHEFS::RIZANTWed Jul 19 1989Selling CHOPS to customers via ASSETS
38.03VESTA::BAILEYWed Jul 26 1989 escalation of call no.
39.02MEMVThu Jul 27 1989DOCUMENTATION NEEDED
40.07LDP::NEWELLThu Jul 27 1989CHOPS ECL MAIL MESSAGES
41.01VESTA::BAILEYFri Aug 04 1989Unable to log to INT_OPS
42.02ULYSSE::SOYEZWed Aug 16 1989CHOPS v2.2 User Requirements document v
43.02ELISTue Aug 22 1989ERF file record definition... anyone???
44.02SUBURB::MILLSONMThu Aug 24 1989format of call_pbsol.vega needed
45.01AZUR::OPERTOThu Aug 24 1989KIT LOCATION
46.01ELISMon Aug 28 1989CHOPS V2.1 WITH VMS 5.1 ???
47.01SUBURB::MILLSONMWed Aug 30 1989vegashr routines ?
48.010ELISWed Sep 06 1989CHOPS ESCALATE PROBLEM
49.01ULYSSE::SOYEZMon Sep 11 1989Could we set up a demo in BASINGSTOKE
50.02NZOVTue Oct 03 1989Problem with double word LASTNAMES
51.01FNYLOG::DUBOISTue Oct 03 1989STARS 2.4-4 and CHOPS link ?
52.04VANISH::BAILEYMon Oct 09 1989Vanishing Solution data
53.03SUBURB::MILLSONMWed Oct 11 1989chops source code
54.02ULYSSE::SOYEZThu Oct 12 1989CHOPS v2.2 announcement
55.01SHIPS::COLWELL_DThu Oct 26 1989CMKRNL really necessary for ECL
56.01SHIPS::COLWELL_DTue Oct 31 1989Problem installing Stars V2.3
57.01SHIPS::COLWELL_DThu Nov 02 1989Interfacing Chops with Stars
58.01MCGRUE::ANDYTue Nov 14 1989Large CHOPS system
59.06MCGRUE::ANDYFri Nov 17 1989Other Call Handling Systems Other Call Handling Systems
60.02JIMI::SNOWLINGMon Nov 20 1989Accessing TPU editor
61.03JIMI::SNOWLINGFri Nov 24 1989Problems with Alarms and Timer
62.0MCGRUE::ANDYMon Nov 27 1989Call Exchange Switch
63.042Sat Dec 02 1989Product customisation
64.052Sat Dec 02 1989Information on STARS ?
65.0GAOVThu Dec 07 1989KEYPAD HELP from within CHOPS
66.014GAOVFri Dec 08 1989Generic Queues ?
67.05GAOVThu Dec 21 1989source for chopsecl kit?
68.01HBO::EMMONSFri Dec 29 1989Input sought on using CHOPS
69.02PUGH::ANDYFri Jan 05 1990Modifying or Adding Information to the "Orig Log Num" Field
70.01MACNAS::SOCALLAGHANTue Jan 09 1990CHOPS link to Inventory System ?.
71.01SUBURB::MILLSONMTue Jan 16 1990Keypad problem in command procedure
72.027SHIPS::COLWELL_DFri Jan 19 1990External Customer Queries
73.017GAOVFri Jan 19 1990chopsecl questions !
74.0CLARID::BENNETTWed Jan 31 1990New user documentation for CHOPS upgrade
75.01GAOVWed Feb 07 1990Linkage to STARS ?
76.0MCGRUE::ANDYWed Feb 07 1990Using STARS v2.4-?? with CHOPS v2.1
77.0ULYSSE::SOYEZTue Feb 27 1990Pilot Sites/Field Test Sites NEEDED !
78.02SHIPS::COLWELL_DWed Feb 28 1990TDMS Definitions
79.010SHIPS::COLWELL_DThu Mar 08 1990Problem with Stars interfacing with Chops
80.02IJSAPL::SCHAIKThu Mar 08 1990How to STOP CHOPS
81.02MINDER::COLLINSSTue Mar 27 1990Missing data in reports
82.02IJSAPL::SCHAIKThu Mar 29 1990changing field spec's
83.01IJSAPL::SCHAIKThu Mar 29 1990technical questions
84.02MCGRUE::MILLSONMThu Mar 29 1990CHops to DCM
85.03ROMFri Apr 06 1990HELP ON CHOPS INTERFACE
86.05ESSB::GLACEYFri Apr 13 1990Repair time resetting to
87.03LISVAX::MARTINSFWed Apr 18 1990Understanding the TIME FIELDs
88.04JIMI::SNOWLINGFri Apr 20 1990Elapsed Time field displays "INVALID"
89.0PUGH::MILLSONMWed Apr 25 1990Access Violation with stars
90.03ULYSSE::SOYEZFri Apr 27 1990Announcing CHOPS v2.2 Internal Use Only
91.02PUGH::ANDYMon Apr 30 1990Callable Chops
92.01VANDAL::BAILEYTue May 01 1990Call
93.01PUGH::ANDYWed May 02 1990Display BUG in LIST CALLS/QUEUE=
94.01RDGE42::MILLSONMMon May 07 1990Multi Chops Queue Monitor
95.01LISVAX::MARTINSFThu May 10 1990Modify the Close Date
96.02TROAFri May 11 1990CHOPS V2.1 on VMS 5.3 ?
97.01JIMI::SNOWLINGMon May 14 1990AUDIT File questions
98.04MCGRUE::ANDYFri May 18 1990CHOPS IN/OUT Flag Problem
99.01IJSAPL::HENKMon May 21 1990V 2.2 help text on list command
100.03RUTILE::ROONEYWed May 23 1990Rolling up data from many CHOPS databases
101.0PUGH::MILLSONMWed May 30 1990Chops to DCM
102.01PUGH::ANDYTue Jun 05 1990Formula used to identify Product
103.03JIMI::SNOWLINGWed Jun 06 1990Do you wish to feed Stars question
104.01EVTSG8::FLORIDOWed Jun 06 1990message acknowledgement/aborted calls
105.01AZUR::OPERTOFri Jun 08 1990Note moved : automatic assign algorithm
106.01JIMI::SNOWLINGFri Jun 08 1990CHOPS IN/OUT - HELP? + SUGGESTION
107.01YUPPY::SANDYMon Jun 11 1990migration route for CHOPS
108.01DUGGAN::NEWELLWed Jun 20 1990generating reports in CHOPS
109.0POMPEO::SUPPORTFri Jun 22 1990Any reference list ?
110.02DGOSWMon Jun 25 1990Some questions about CHOPS use
111.05ESSB::GLACEYWed Jun 27 1990Working hours/Response Time question.
112.05PUGH::ANDYWed Jun 27 1990Handling Planned Calls
113.01IJSAPL::HENKFri Jun 29 1990the VMS command
114.01PUGH::MILLSONMMon Jul 02 1990New ECL_FEEDFILES with Priority Field
115.01ULYSSE::SOYEZTue Jul 10 1990Announcing CHOPS v2.2 PATCH A.
116.02JIMI::SNOWLINGWed Jul 18 1990Multiple CHOPS systems on same cluster??
117.02JIMI::SNOWLINGWed Jul 18 1990Restrict access to CHOPS queues
118.04SIOG::COUGHLANFri Jul 27 1990Response problems with Transfer file
119.0RUTILE::GUYTue Jul 31 1990/PROD and /CLOSE switches in LIST CALLS
120.01MINDER::COLLINSSWed Aug 01 1990No MANAGER ???
121.02CHEFS::RIZANTWed Aug 01 1990CHOPS performance required
122.0IJSAPL::HENKWed Aug 08 1990Looking for programmers...
123.05ULYSSE::SOYEZWed Aug 22 1990Announcing CHOPS v2.2 PATCH A
124.06ELIS::MAASSENFri Aug 31 1990How does CHOPS calculate nr-of-closed calls
125.01ESSB::LERNIHANMon Sep 03 1990Report : dtr proc. giving calls solved sorted by specialist
126.010ULYSSE::SOULARDWed Sep 05 1990NEW CHOPS REPORT GENERATOR
127.02LARVAE::EVANS_JTue Sep 11 1990v2.2 Postinstall problem
128.06FNYLOG::DUBOISWed Sep 12 1990How to process long term calls ?
129.01SYMAN1::SNOWLINGWed Sep 12 1990Default call priority
130.0PUGH::ANDYThu Sep 13 1990Service Obligation Per Product
131.0MINDER::COLLINSSThu Sep 13 1990employee mail addresses !!??!!
132.07AZUR::OPERTOFri Sep 21 1990Presentation Package Available
133.01MINDER::COLLINSSFri Sep 21 1990LOG/NAME= CONFUSION
134.01NEWOA::GRIFFITHFri Sep 21 1990Un-usable JOURNAL files.
135.0PUGH::ANDYMon Oct 01 1990Enhancements to Alarm/Timer and Queue Monitoring
136.0PUGH::ANDYThu Oct 04 1990BUG: Feeding Stars
137.01GAOV11::GLYNNWed Oct 10 1990calls disappearing from queue !
138.01--UnknownUser--Thu Oct 25 1990modifying skills header
139.0MCGRUE::ANDYTue Nov 06 1990BUG : Logging Calls with /NOFORM and missing qualifiers
140.01MINDER::COLLINSSTue Nov 06 1990Error entering prob. description
141.06GAOVWed Nov 07 1990Yet another Call Handler!!!
142.02SHIPS::COLWELL_DTue Nov 13 1990PASCAL error when generating reports
143.0MINDER::SELBYWed Nov 14 1990Call not displayed if unassigned and past close due time
144.05STAR::CRICKETTThu Nov 15 1990HELP can't access CHOPS
145.01MINDER::COLLINSSMon Nov 19 1990PSI v4.3...help !!
146.0EISNCG::THOMPSONMon Nov 19 1990CHOPS HOTLINE #
147.02KBOVThu Nov 22 1990CHOPS$BATCH_QUEUE disappeared
148.01MINDER::COLLINSSMon Nov 26 1990CHOPS 2.2 and VMS 5.4....
149.01MINDER::COLLINSSTue Nov 27 1990Product recognition in call logging
150.03SYMAN1::SNOWLINGWed Dec 05 1990BUG: In display of LIST CALLS/QUEUE command
151.0ULYSSE::SOYEZThu Dec 06 1990Opening CHOPS v2.2 PHASE IV.
152.02LDOMTS::SYSTEMMon Dec 17 1990STARS KIT?
153.01MINDER::COLLINSSMon Dec 17 1990List Calls Sort Order...?
154.010MINDER::COLLINSSMon Dec 17 1990Transferred CHOPS problems
155.03LDOMTS::SYSTEMTue Dec 18 1990%CHOPS-W-ALRLOGIN
156.06NEWOA::BAILEYWed Jan 02 1991%VEGA-F-BUFCHKSUM,
157.03LDOMTS::SYSTEMMon Jan 14 1991NO NOTIFICATION TO USER ON ASSIGNMENT OF CALL.
158.04AZUR::NGUYENTue Jan 15 1991CHOX V1.
159.02LDOMTS::SYSTEMWed Jan 16 1991Problem with close due time
160.03PRSUD1::PICQWed Jan 16 1991%CHOPS-F-SYSFAIL ??????
161.02MR4DEC::FLEESETue Jan 22 1991CHOPSELC PROBLEM?
162.02MINDER::COLLINSSTue Jan 22 1991Queue name SUPPORT not functioning
163.01AZUR::PUYDEBOISWed Jan 23 1991window resize problem
164.0LDOMTS::SYSTEMTue Jan 29 1991ERF DATABASE LOCATION
165.01ESSB::GLACEYMon Feb 04 1991CHOPSECL log # does not exist in CHOPS
166.04PRSUD1::PICQTue Feb 12 1991Instal Pb. On REPORT GENERATOR ...
167.0MCGRUE::ANDYFri Feb 15 1991Reverse INFORM command
168.01WELPUT::SAUNDERSTue Feb 19 1991CHOPS CPU GUZZELER
169.01DUCK::NASHDTue Feb 19 1991STARS Documentation
170.01LDOMTS::SYSTEMMon Mar 04 1991AMENDING FORMAT OF CALL CLOSED MAIL SENT TO EMPLOYEE
171.03SYMAN1::SNOWLINGTue Mar 05 1991CHOPS v2.2 and STARS v2.5 - any problems?
172.01MINDER::WEBSTERMWed Mar 13 1991Chops and Logical Name Tables !
173.0MINDER::WEBSTERMWed Mar 13 1991re Note 172
174.03KBOENG::HABYThu Mar 14 1991WHO receives ALARMS?
175.02KBOENG::HABYThu Mar 14 1991Can CHOPS use another editor (not TPU)?
176.02--UnknownUser--Tue Mar 19 1991
177.01SYMAN1::SNOWLINGTue Mar 26 1991LIST CALLS/PRODUCT= stack dump
178.06MINDER::WEBSTERMThu Mar 28 1991ERF For Customers ?
179.06SOOTY::DAWFri Apr 05 1991CHOPS question
180.01KBOENG::HABYTue Apr 09 1991How are calls reported?
181.02KBOENG::HABYThu Apr 11 1991Question on DTR date fields
182.03SIOG::MKELLYTue Apr 16 1991Prerequisite software for CHOPS Installation
183.01MSDSWS::LORENCETue Apr 23 1991Historical Data Available?
184.01MR4DEC::CLERMONTTue Apr 23 1991ESCALLATING CALLS
185.02MINDER::WEBSTERMWed Apr 24 1991CHOPS and DECwindows Mail
186.04DUCATI::LASTOVICATue Apr 30 1991Rumor control about STARS and CHOPS
187.01PRSUD1::PICQTue Apr 30 1991Customer Problems ...
188.01MR4DEC::CLERMONTWed May 01 1991MODIFYING SOLUTION - BY USING INFORM
189.01MINDER::WEBSTERMFri May 03 1991Does CHOPS Use NMAIL ?
190.02VLNVAX::JIMENEZFri May 03 1991What % of CPU does CHOPS use?
191.01MINDER::WEBSTERMFri May 03 1991How does a customer clear out all open/queued calls ?
192.01MINDER::WEBSTERMMon May 13 1991NOTIFY CUSTOMER Bug ?
193.01MINDER::WEBSTERMThu May 16 1991list calls and Reporting Queries
194.02WELCLU::KENTTue May 21 1991TARGET ANYONE?
195.08MINDER::WEBSTERMTue May 28 1991problems with ECL..
196.0MINDER::WEBSTERMFri Jun 14 1991Re CHOPS Note 15
197.02YUPPY::JOSIEFri Jun 14 1991TDMS Upgrade query.
198.01KBOENG::HABYFri Jun 14 1991ASSIGN send Mail to User when he's in CHOPS?
199.03MUHIS::CHEESWIJKMon Jun 17 1991Continuing support for CHOPS ?
200.05ULYSSE::SOYEZTue Jun 18 1991Customer wishes for a new release ?
201.03GAOV1Tue Jun 18 1991Report Gen. Instal Problems
202.0GAOV1Mon Jun 24 1991Reporting on PBF code ?
203.0ULYSSE::SOYEZMon Jun 24 1991Doc, slides, training ...?
204.04JIMI::SNOWLINGThu Jun 27 1991ECL - please tell me what file does what
205.01MINDER::WEBSTERMTue Jul 02 1991Pascal Error Message When Generating Reports
206.02GOYA::GONZALEZWed Jul 03 1991generic queues ?
207.02TYFYS::LUETHSat Jul 13 1991CHOPS documentation on-line?
208.03KBOENG::HABYMon Jul 15 1991What does 'RL' stand for?
209.0ULYSSE::SOYEZWed Jul 17 1991CHOPS v2.3 enhancement register.
210.02MINDER::WEBSTERMThu Jul 18 1991Already Logged In message'
211.01MINDER::WEBSTERMThu Jul 18 1991Mod User Bug
212.0CURRNT::DAWFri Jul 19 1991Automatic Assignment in ECL problem
213.02JIMI::SNOWLINGMon Jul 22 1991How to get the call priority?
214.04MINDER::WEBSTERMTue Jul 23 1991CHOPS Not Workinh On A VT12
215.01MINDER::WEBSTERMWed Jul 24 1991List Call Customizations
216.03UTROP1::RIJSBERGEN_MFri Aug 09 1991CHOPS$START_TIMER error 'assign channel...'
217.02MINDER::WEBSTERMFri Aug 16 1991LIST CALL bug ?
218.01WOTVAX::GUPTATue Aug 20 1991some general chops questions ?
219.02MANTA::ROXYWed Aug 28 1991DOCUMENTATION
220.01MINDER::WEBSTERMWed Aug 28 1991TSSSHR.EXE ?
221.03MINDER::WEBSTERMThu Aug 29 1991LOG/SPECIALIST ?
222.03MINDER::WEBSTERMThu Aug 29 1991Fetch command causing calls to disappear
223.02SCHERZ::SAMPLThu Aug 29 1991AUTO-PRINT option?
224.01MINDER::WEBSTERMThu Sep 05 1991Error In Printing CHOPS Log
225.01MINDER::WEBSTERMFri Sep 06 1991ECL Logging - Product being ignored ?
226.02VLNVAX::JIMENEZWed Sep 11 1991Savesets/docs
227.01CURRNT::DAWMon Sep 16 1991CHOPS22RCVR - in CHOPS STARTUP ?
228.01TRMPTN::ANDYTue Sep 17 1991Strange Behavior on LIST CALLS/PRODUCT=
229.05MINDER::WEBSTERMTue Sep 17 1991When Will CHOPS V2.2 Patch C Be Available ?
230.01BAHTAT::HILTONWed Sep 18 1991CHOX Internationalization
231.01BAHTAT::HILTONWed Sep 18 1991CHOX kit - ULTRIX 4.1
232.03FLYWAY::STUDERThu Sep 19 1991CHOPS 2.2 - ERF load - Badge no. 5 digits
233.01MANWRK::WEBSTERMSat Sep 21 1991CHOPS And Datatrieve Reports
234.02BARQUE::COLWELL_DMon Sep 23 1991Problem with LIST CALLS
235.04FLYWAY::STUDERTue Sep 24 1991CHOPS 2.2 - Function code /logging a call
236.03ERFARE::SDFri Sep 27 1991Demo scripts/workflow models ????
237.01MINDER::WEBSTERMTue Oct 01 1991Print Call Bug
238.01MINDER::WEBSTERMWed Oct 02 1991LIST USER and Re-Set Users I/O Status Queries
239.02ERFARE::SDFri Oct 04 1991noun: EMPLOYEE change??
240.01MINDER::WEBSTERMThu Oct 10 1991Calls In the Public Queue
241.02SHIRE::JUNGTue Oct 15 1991communication between chops
242.03BAHTAT::HILTONThu Oct 17 1991CHOX who rang, adding to problem
243.02BAHTAT::HILTONThu Oct 17 1991Can't close a Q call - CHOX
244.04RTOEU::CHEESWIJKFri Oct 18 1991Customer Reference Sites for CHOPS ???
245.01BALZAC::PETITTue Oct 29 1991CHOPSECL Question
246.01ERFARE::SDMon Nov 04 1991chops and windows
247.04STKEIS::BYSTAMMon Nov 04 1991How is a Support Organisation set up and used?
248.02MINDER::WEBSTERMTue Nov 05 1991How does the Timer Work ?
249.01MINDER::WEBSTERMWed Nov 06 1991Repeat Calls
250.03GVAThu Nov 07 1991Tracing ECL calls into CHOPS
251.05OGWANI::SOGAMon Nov 11 1991On what will disk use quantity depend?
252.01NSDC::DONALDSONTue Nov 12 1991How to list all calls for a given queue?
253.01SALES::FRIESWed Nov 20 1991ACCESS violation in [CHOPS_ECL]ECL.LOG, auto assignment failing.
254.01SHIRE::JUNGFri Nov 22 1991"INFORM"
255.07MINDER::WEBSTERMWed Nov 27 1991Problems In Running Reports Since Patch C Installed
256.02MINDER::WEBSTERMThu Nov 28 1991Keywords
257.06ERFARE::SDMon Dec 02 1991chox/chops AI database searches
258.01SHIRE::JUNGThu Dec 05 1991product list
259.01SYMAN1::SNOWLINGFri Dec 13 1991CHOPSECL - when employee is unknown
260.04CRISPY::NASHDMon Dec 16 1991Escalation via CHOPS.
261.01SCAACT::AINSLEYTue Dec 17 1991ACL protection on files
262.02SCAACT::AINSLEYTue Dec 17 1991Network objects
263.05ULYSSE::CHARLEMAGNEThu Dec 19 1991PATCH D
264.02SIOG::CONCANNONMon Dec 30 1991QUERY-PERFORMANCE
265.09BONNET::SOYEZThu Jan 02 1992External Call logging survey
266.04UBOHUB::WILSON_SMon Jan 06 1992%RMS-E-EOF ON LOGGED CALL
267.05MRVAX::DMETCALFMon Jan 06 1992POST INSTALLATION ERROR
268.05ZEKE::BOWEMon Jan 13 1992CHOPS in the US ??
269.01TROOA::KAMPWed Jan 15 1992Use of CHOPS for a Canadian Customer
270.01BALZAC::PETITFri Jan 17 1992LOG in two queues
271.03MINDER::WEBSTERMMon Jan 20 1992Re-opening calls and generating reports
272.01BALZAC::PETITMon Jan 27 1992Alarm Times Questions
273.03MINDER::WEBSTERMWed Jan 29 1992Pbsol Error When running Timer.exe
274.01MINDER::WEBSTERMWed Jan 29 1992Reporting Problem again
275.04MINDER::WEBSTERMThu Jan 30 1992Some General CHOPS Queries
276.06WELCLU::SAUNDERSThu Jan 30 1992Is this a Rumour Only?
277.01LAFTER::ABATETue Feb 04 1992SYSFAIL problem
278.02MINDER::WEBSTERMThu Feb 06 1992Problems with CALL and QUEUED_CALL Domains
279.01STUTue Feb 11 1992Response time problem with command LOG/NAME
280.03MINDER::WEBSTERMTue Feb 11 1992Queries about Resolution Time and Feedback Time
281.03NEWOA::SUTTONWed Feb 12 1992VEGASHR environment location?
282.04MINDER::WEBSTERMThu Feb 13 1992INFO.EXE Going into Infinite loop
283.0BAHTAT::HILTONFri Feb 14 1992e-us
284.03MINDER::WEBSTERMMon Feb 17 1992More Reporting Problems
285.0STKEIS::BYSTAMWed Feb 19 1992Wishes for STARS like functions & Identification
286.03MINDER::WEBSTERMThu Feb 20 1992Problems with Repair Time
287.01NEWOA::SUTTONFri Feb 21 1992Does Chops use VEGASHR?
289.03MINDER::WEBSTERMMon Feb 24 1992CHOPS V2.2 and VMS V5.5
290.01KBOENG::HABYWed Feb 26 1992Which file has the complete PROBLEM DESCRP?
291.0MINDER::WEBSTERMThu Feb 27 1992Escalation Log Numbers
292.02NEWOA::HOLTAM_IThu Feb 27 1992chops to powerhouse interface ? (4GL)
293.05FLYWAY::WALKERNThu Feb 27 1992Sizing for new CHOPS system
294.03ZPOVC::JUNETHAMWed Mar 04 1992Print new log calls by group
295.02ZPOVC::JUNETHAMThu Mar 05 1992Queries from reading User's Guide
296.01MINDER::WEBSTERMThu Mar 05 1992Strange results with LIST CALL/BEFORE/SINCE/UNIT
297.01MINDER::WEBSTERMFri Mar 06 1992More List Call Problems
298.02MINDER::WEBSTERMMon Mar 09 1992Customization of Problem Description ?
299.06MINDER::WEBSTERMMon Mar 09 1992Problems In Optimising Files
300.03CURRNT::DAWTue Mar 10 1992CHOPS Wishlist - ECL with Priority field.
301.05ZPOVC::JUNETHAMThu Mar 12 1992Generic/Group Queue and Cost Centre
302.01BAHTAT::HILTONThu Mar 12 1992CHOX configuration
303.02ZPOVC::JUNETHAMFri Mar 13 1992Redirecting mail to IBM Profs
304.0ZPOVC::JUNETHAMTue Mar 17 1992Communication with callers via telex (SITA)
305.01VIVIAN::J_GILBERTWed Mar 18 1992Mailing closed call details
306.02MINDER::WEBSTERMThu Mar 19 1992Reporting Query
307.01GVAFri Mar 20 1992Differentiating Reports
308.01RUTILE::WISEFri Mar 20 1992'trieve chops
309.08ZPOVC::JUNETHAMMon Mar 23 1992Customization of Reports & Screens
310.01ZPOVC::JUNETHAMMon Mar 30 1992Sizing for CHOPS
311.06BRSThu Apr 02 1992LIST CALL/UNIT does not show all open calls
312.07FLYWAY::STUDERMon Apr 06 1992ISINDB - ERF file - CHOPS Employee.dat
313.03MINDER::WEBSTERMTue Apr 07 1992BUFCHKSUM error when trying to look at a call
314.05MINDER::WEBSTERMFri Apr 10 1992Problems with CLOSE DUE DATE and Assigning Calls
315.01SYMAN1::SNOWLINGTue Apr 14 1992Transfering a call from CHOPS -> CHOPS
316.01MINDER::WEBSTERMWed Apr 15 1992Modify Working Hours
317.05ESSB::GLACEYThu Apr 16 1992ECL closure question.
318.02NEWOA::MORANThu Apr 16 1992No ECL mail arriving
319.03BIS6::MEEKERSTue Apr 21 1992repeat date and time registration
320.0SYMAN1::SNOWLINGTue Apr 21 1992Archiving old calls - don't underestimate it's importance
322.05BTOVT::MERCHANTKThu Apr 23 1992CHOPS & STARS, version dependent?
323.07MINDER::WEBSTERMFri Apr 24 1992CHOPS and PROFS
324.01BALZAC::PETITFri Apr 24 1992Shift in working hours question
325.05MACNAS::GROCHETue May 05 1992Reporting in 'trieve by Cost-Centre
326.02MINDER::WEBSTERMWed May 06 1992CHOPS Processes In RWAST State
327.05MINDER::WEBSTERMWed May 13 1992Problem Restoring CHOPS Files
328.0BONNET::SOYEZFri May 22 1992Selling STARS ? YES !!!!
329.01CURRNT::DAWWed May 27 1992H/W, Memory and PSI for CHOPS ?
330.05STUWed May 27 1992Install Problem with Report Generator V1.
331.02BTOVT::MERCHANTKFri May 29 1992Escalation... I don't understand it.
332.026THAVE::TEMINTue Jun 02 1992Software Product description
333.05MACNAS::DCANTRELLWed Jun 03 1992DTR PROCEDURES FROM CHOPS....HELP !!!!
334.08BLKPUD::WATTERSONPWed Jun 10 1992ALL-IN-1 Problem description field
335.04NEWOA::SCOTTWed Jun 24 1992Call submission from batch ?
336.01BLKPUD::WATTERSONPThu Jun 25 1992Notify customers
338.01--UnknownUser--Wed Jul 01 1992STARS$LIBSHR problems after first installation
339.0PASTIT::SAYERSThu Jul 02 1992ECL PROBLEM?
340.09STUFri Jul 03 1992How to combine CHOPS with STARS ?
341.01STUFri Jul 03 1992How to interpret Repair Time in file CALL.DAT ?
342.02SMAC1Wed Jul 08 1992Customer feedback and Wish list requests ?
343.0SHIPS::COLWELL_DThu Jul 09 1992Wishlist for V2.3?
344.01SYMAN1::SNOWLINGThu Jul 09 1992CHOPS -to- NICE feeder
345.02GAOV1Wed Jul 15 1992Bug or Feature ?
346.06SHAWB1::LUCASGWed Jul 15 1992vms 5.5 with chops 2.2
347.01NEWOA::HOLTAM_IFri Jul 17 1992Spelling Mistake
348.0--UnknownUser--Thu Jul 23 1992Requests help for Operational Research Project !!
349.03UTROP1::RIJSBERGEN_MFri Jul 24 1992?? New (optional) function. Asset/configuration ??
350.02CROWN::KERNAHANTue Jul 28 1992ECL: New Doku ?
351.01WARNUT::NISBETDThu Jul 30 1992Current and future CHOPS platforms
352.01WARNUT::NISBETDThu Jul 30 1992CHOPS, DECspeak, and Customer usage
353.02CROWN::KERNAHANMon Aug 03 1992CHOPS and WORD
354.01BTOVT::MERCHANTKMon Aug 03 1992separate STARS databases in CHOPS
355.01SHAWB2::LUCASGWed Aug 12 1992Alarms and mail queries
356.01CROWN::KERNAHANFri Aug 21 1992User/queue deletion problem
357.01WARNUT::NISBETDFri Aug 21 1992CHOPS/NICE Customer Loan required
358.01STKHLM::AMARTENSSONTue Sep 01 1992URGENT! Othercustomer identification than badge?
359.04SAC::MUNRO_MWed Sep 09 1992problem with ECL
360.03BONNET::SOYEZTue Sep 15 1992CHOPS kit not on request anymore
361.02CROWN::KERNAHANTue Sep 15 1992Assigning:specialist sequence ?
362.01SAC::MUNRO_MSat Sep 19 1992Customer support for CHOPS/STARS
363.01CROWN::KERNAHANTue Sep 22 1992ECL:call status enquiry
364.02WARABI::KYRIACOUSat Sep 26 1992TDMS not supported on ALPHA
365.01RTOAL1::GORGESMon Sep 28 1992extending problem description
366.03RTOAL1::GORGESMon Sep 28 1992another editor - LSEdit??
367.03WARNUT::NISBETDThu Oct 01 1992Mandatory layered software - TDMS
368.01CROWN::KERNAHANMon Oct 05 1992A few easy CHOPS -functionality questions..
370.01RAYON::KINGSTONAMon Oct 05 1992Problem with CHOPSREP not creating reports
371.03NEWOA::HOLTAM_ITue Oct 06 1992Install Patches In order?
372.05REOSV2::HUGHESAMon Oct 12 1992Close Due Time outside Working Hours
373.01BONNET::SOYEZTue Oct 13 1992Info on CHOPS v2.3
374.0GENEPY::VALLEWed Oct 14 1992CHOPS for Software Problem Reporting and Tracking?
375.01WARNUT::TUMSHI::NISBETDWed Oct 14 1992Installation Woes
376.06BONNET::SOYEZMon Oct 19 1992CHOPS v3.
377.02FROSTI::DOUCETTEFri Nov 06 1992Product Keywords
378.01HEAVY::JAMIEFri Nov 06 1992Callable Interface ?
379.07CLANS::TOMMYMon Nov 09 1992Can't figure out ERF.....Help...
380.07SHAWB1::LUCASGTue Nov 17 1992Restoring archived calls without reopening ?
381.01BIS6::MEEKERSThu Nov 26 1992CHOPS 2.* SUPPORT CONTINUED ?
382.03STKEIS::BYSTAMMon Dec 07 1992Loop when logging a call
383.01DNEAST::CAHALL_KATHITue Dec 15 1992LIST CALL/CONT
384.0RUTILE::GUYMon Dec 21 1992Training Material available ?
385.02EEMELI::HAAPANIEMIMon Jan 04 1993Report question
386.01RUTILE::BISHOPWed Jan 06 1993Call count out?
387.010SHAWB1::LUCASGWed Jan 20 1993Contents of ECL_EMPLOYEE_NOTIFICATION.TEXT
388.02NEWOA::HATTWed Feb 03 1993ECL mail going astray
389.0SHAWB1::LUCASGTue Mar 09 1993XCHOPS ???
390.0TEMOLO::MCCORQUODALEThu Mar 18 1993Average Repair Times
391.0BONNET::SOYEZThu Mar 18 1993CHOPS/UIS-HELPLINE position from POLYCENTER manager for Europe.
392.01BACHUS::WOODMon Mar 29 1993two Chops systems ona single Node
393.01GVPROD::JUNGTue Apr 13 1993priority
394.0YUPPY::HAMBLYMon May 17 1993Custom RFeports
395.02VIVIAN::J_GILBERTMon May 24 1993Format of Mail Address field ??
396.02BLKPUD::WATTERSONPMon May 24 1993All-IN-1 Call says success then failure
397.03NZOMIS::UPSDELLThu May 27 1993Max of 14 calls, then disappear
398.02JURA::BULLOWSThu May 27 1993Elephants don't like mice!!
399.02RUTILE::BISHOPFri Jun 18 1993Problem with CHOPS/STARS Update on %RMS-F-FAC...
400.0FSAEUR::NEDBALEKFri Jun 25 1993install error and patches
401.01VIVIAN::J_GILBERTThu Jul 08 1993CHOPS$ECL_LOAD fails !
402.05BLKPUD::WATTERSONPTue Jul 20 1993Can you read a SYMBOL within TPU ?
403.0TAVIS::BARNIRTue Jul 20 1993helpdesk conference?
404.07NEWOA::BURTONThu Aug 05 1993lis call/group=n/con = error
405.04SEFIMon Sep 27 1993CHOPS CPU > 1
406.03SEFIWed Oct 13 1993Pointers for DECgraph kit, wanted
407.02AYOV27::SYSTEMFri Nov 12 1993multiple problems with V2.2
408.02JGODCL::WIJGERSWed Nov 17 1993looking for documentation..
409.01GOVTThu Jan 06 1994What is happening to CHOPS
410.02CARECL::DEKKERSTue Jul 05 1994Automatic ERF data LOAD Help(!)
411.02JGODCL::WIJGERSMon Sep 05 1994Modify the 'close-due-time' possible ?
412.04JGODCL::WIJGERSFri Sep 16 1994How to list 'open' & 'over-due' calls ?
413.04YUPPY::HOLLANDMWed Oct 05 1994Access to 'CURRENT' call no from VMS command
414.04COMICS::FRAWLEYJThu Oct 27 1994URGENT - log # 99999
415.02NEWOA::HOLTAM_IMon Oct 31 1994%VEGA-F-VEGA_BUFCHKSUM, checksum failure reading VEGA buffer
416.0ULYSSE::SOYEZFri Nov 25 1994CHOPS OK on DECstep V6.
417.03ULYSSE::SOYEZFri Nov 25 1994CHOPS does NOT support OpenVMS AXP V6.1
418.01JGODCL::WIJGERSThu Dec 08 1994Non-standard reports without DATAtrieve possible ?
419.06MLNADMon Jan 09 1995A Call-Handling product, please
420.02RTOAL1::QUEUE1Mon Feb 06 1995CHOPS V2.2 can't get an answer
421.01SEDSWS::CLIFFEWed Apr 05 1995What Version of Chops Supported OVMS VAX 6.1
422.0AZUR::HUREZMon Apr 10 1995CHOPS to TARGET-HOTLINE migration experience anybody?
423.0CHEFS::HOLTAM_IFri May 05 1995REPORT VIEW : Screen hangs on dxterm and Pathworks VT32
424.02JGODCL::SYS_MJANSSENThu May 18 1995list closed calls per specialist
425.01SHIPS::FARROW_SThu Jun 15 1995ECL not working
426.0CHEFS::LONG_JWed Jul 05 1995rwast process stops chops
427.02BIS6::PAUWELS_EFri Jul 07 19952 different reports for same dates
428.03CHEFS::COOPERTFri Jan 26 1996CHOPS ARCHIVING QUERY
429.01CHEFS::BURTONWed Jan 31 1996Problems with 'list call/sorted_by'
430.01SIOG::GODWYERThu Mar 07 1996Is badge_no field common to domains ?
431.02BIS6::PAUWELS_EFri Mar 29 1996CHOPS ECL info mail
432.05CHEFS::HATTWed May 01 1996%SYSTEM-F-ACCVIO, access violation, reason mask=
433.012BIS54::PUTMANSThu Sep 19 1996%TSS-F-ILLDEVCHAR, illegal device characteristics
434.03SIOG::GODWYERTue Oct 01 1996Average Priority resolution time ?
435.0 *POMROL::LESOILWed Feb 12 1997Reset Users flag
436.0 *+1ELIS::EIJKHOUTThu May 01 1997CHOPS no longer supported?
437.0 *CHEFS::MANSELLNThu May 22 1997what version do I have??
438.0 *+1SIMD::LAUWERSWed Jun 04 1997%CHOPS-E-NOSUCHUSER - when using callable mail